General Manager

General Manager – Residential Leasing & Operations

Location: London

Salary: Up to £55,000 + 10% bonus

Hours: 40 hours per week, site-based

A premium BTR scheme in London is looking for an experienced and people-focused General Manager to lead day-to-day operations and deliver an exceptional resident experience.

This is a rare opportunity to join a purpose-led Build to Rent operator known for its design-led schemes, strong team culture, and commitment to service excellence. The building offers first-class amenities including co-working spaces, a gym, and landscaped gardens.

The successful candidate will bring confident leadership, operational oversight, and a calm, solutions-focused approach to managing people, processes, and performance.

Responsibilities:

• Leading a small on-site team across facilities, maintenance, and customer service
• Overseeing operations including leasing performance, tenancy processes, and resident satisfaction
• Ensuring compliance, health & safety, and operational efficiency
• Managing budgets, site reporting, and contributing to continuous improvement
• Collaborating with cross-functional support teams

Ideal Experience:

• Residential leadership within Build to Rent, PBSA, or premium rental environments
• Familiarity with landlord/tenant legislation such as the Landlord and Tenant Act 1985 (desirable)
• Strong understanding of lettings, tenancy operations, and compliance
• Clear, calm leadership with experience developing team performance
• Commercially confident with budget management and reporting
• Great communicator and collaborative team player

Package:

Up to £55,000 + 10% bonus

Great benefits package

If you\’re an experienced property leader looking for your next step in a values-led BTR environment, we’d love to hear from you.