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For Companies At a Glance
- Tasks: Engage with customers, process orders, and manage accounts to ensure satisfaction.
- Company: Join MacDermid Alpha Electronics Solutions, a leader in specialty chemicals powering electronics manufacturing.
- Benefits: Enjoy hybrid work, competitive salary, generous leave, and a vibrant workplace culture.
- Why this job: Be part of an innovative team shaping the future of automotive technology and customer service.
- Qualifications: Advanced education, IT skills, and strong communication abilities are essential; experience with SAP is a plus.
- Other info: Embrace growth opportunities in a supportive environment that values collaboration and creativity.
The predicted salary is between 30000 - 42000 £ per year.
Challenge Yourself and Impact the Future!
Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain.
The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers to manufacture extraordinary electronic devices at high productivity and reduced cycle time.
We are Film & Smart Surface Solutions (F&SSS) and currently active in more than 50 countries. Our main production location is in the UK, with plans in place to realise a second production location in Asia. Our R&D and Technical centres are already in all three territories, Americas, Asia and Europe.
Our target for the F&SSS division is to become the market leader in the in-mold electronics space for the automotive industry. It capitalises on emerging trends in human-machine interfaces, displays and in-mold electronics. The division combines our extensive offering of speciality films for the industrial and automotive industries with our developing portfolio of flexible and formable conductive and non-conductive inks.
This is a unique opportunity to be part of our journey.
Who are we looking for?
To respond to customer enquiries; process and progress orders, generate quotes and process sample requests; register complaints; manage and support allocated customer accounts; and general office duties to ensure total internal and external customer satisfaction.
What will you be doing?
- Co-ordinate key communication with customers including order processing, enquiries, complaints, credits/debits, pricing and product availability
- Manage and support portfolio of non-strategic accounts via regular telephone and electronic communication
- Validate and enter orders onto computer system
- Negotiate revised schedules with production planners and advise/consult with customers
- Respond to field web enquiries as required
- Prepare product quotations for customers, accurately calculating price and inputting these onto the computer system
- Provide sales support items, prices and technical information to sales team
- Assist with price list management: price additions/changes/monitoring/maintenance
- Create appropriate internal Field Trial documentation for non-commercialised product
- Create new item requests for new products/variants
- Handle customer complaints from initial contact through to satisfactory completion including credits and debits as required
- Liaise with internal departments to ensure all customer needs are met effectively and in a timely manner
- Maintain departmental and company systems to ensure data is accurate at all times
- Undertake various projects aimed at enhancing customer service
- Implement continuous improvements, new ideas and working practices
What competencies will you need?
- Advanced educational level
- Industry/ manufacturing sector experience
- IT/ Microsoft Literate
- SAP system experience an advantage
- English
- German a strong advantage.
- Multi-tasking
- Flexibility
- Developed interpersonal communication skills
- Hybrid work after the probation period
We are Offering...
This is a fabulous opportunity for an accomplished Customer Service practitioner to make their mark as part of our friendly and committed team. In return we offer:
- A highly competitive base salary
- Generous annual bonus scheme
- 35 hour working week
- 25 days annual leave plus Bank Holidays
- Hybrid working (after probation period)
- Generous enhanced pension scheme
- Private Medical Insurance
- Subsidised on-site canteen
- Healthcare Cash Plan and Employee Assistance Program
- Free parking
- Growth opportunities: our group is growing fast, we are looking for dynamic and motivated individuals to shape it with us
We have an informal culture where our employees embody the 5 Cs of our culture: Challenge, Commit, Collaborate, Choose and Care in their interactions with colleagues, customers and other counterparts. We seek to create a richly enjoyable and personally rewarding environment for all our employees.
Equal Opportunity Employer: Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation.
Customer Service Specialist in Wantage employer: MacDermid Alpha Electronics Solutions
Contact Detail:
MacDermid Alpha Electronics Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Wantage
✨Tip Number 1
Familiarise yourself with the products and services offered by MacDermid Alpha Electronics Solutions. Understanding their specialty chemicals and materials will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and processing orders. Be prepared to share examples of how you've successfully managed customer accounts or resolved issues in previous roles.
✨Tip Number 3
Since the role involves liaising with various internal departments, practice your communication skills. Being able to articulate your thoughts clearly and collaborate effectively will be key to succeeding in this position.
✨Tip Number 4
If you have experience with SAP systems or similar software, make sure to highlight that in conversations. Familiarity with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Service Specialist in Wantage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as IT literacy or SAP system experience. Use keywords from the job listing to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the electronics industry. Mention how your skills align with the company's goals and values, particularly their focus on collaboration and continuous improvement.
Showcase Communication Skills: Since the role involves significant communication with customers, provide examples in your application of how you've effectively managed customer inquiries and complaints in the past. Highlight any experience you have with multi-tasking and flexibility in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Specialist role.
How to prepare for a job interview at MacDermid Alpha Electronics Solutions
✨Know the Company
Before your interview, take some time to research MacDermid Alpha Electronics Solutions. Understand their products, services, and recent developments in the electronics industry. This will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Customer Service Specialist, you'll need to showcase your ability to handle customer inquiries and complaints effectively. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Familiarise Yourself with Relevant Software
Since the role mentions SAP system experience as an advantage, it’s beneficial to brush up on any relevant software skills. If you have experience with Microsoft Office or similar systems, be ready to discuss how you've used them in previous roles.
✨Embrace the Company Culture
MacDermid Alpha values collaboration and commitment. During the interview, express how you embody these values in your work. Share examples of how you've worked well in teams and contributed to a positive work environment.
