Yard person / sales office assistant in Belfast

To operate the Hillsborough stocking facility including unloading, loading and packaging Maccaferri construction materials. Additional office-based support to the Senior Account Manager in all aspects relating to the sales, and customer service Responsibilities: ? Operate the Hillsborough stocking facility in an efficient, organised manner ? Receive and unpack in-bound containerised or trailer delivered goods ? Receive and prepare orders for collection by clients, or third-party carriers ? Keeping yard and stocks in a tidy, safe manner ? Regular stock takes in line with audit procedure ? Organisation and despatch of small stock of rental tools ? Assembly of welded mesh gabions as required ? Use of CRM, SAP and other Maccaferri business system tools to ensure accurate project, enquiry, quotation, order, invoicing and other processes associated with commercial enquiries ? To assist in inbound enquiries to the company by displaying a professional and efficient telephone manner and approach to customers ? To attend any meetings as appropriate to provide product support and customer service if required ? Develop a practical knowledge of the Companys products and solutions. ? To follow the business processes necessary to facilitate and comply with office processes and procedures, from the point of initial contact with the customer to completion of the project ? Working with Sales Manager to deliver the processes to ensure the efficient and accurate management of stocks ? Ensure timely invoicing and accurate stock control ? Maintaining the Companys commitment to ISO 9001 including championing Customer Satisfaction and identifying and pursuing areas of continuous improvement to customer service Additional Requirements: ? Comfortable with working alone at times and aware of lone-worker responsibilities / requirements ? Forklift truck operators license ? Ability to safely operate / handle equipment ? To implement and adhere to the companies quality procedures ? To work closely with, assist and provide cover for other members of the commercial team in Hillsborough as appropriate ? To undertake such organisational and administration duties as may be required by the role and the Sales Manager / Senior Account Manager Training: ? Maccaferri provides full training and support appropriate to the current status and future development of the position and employee Commitment to Quality: Maccaferri has a commitment to quality and gives provision for procedures and controls for improvement of business functions and standards of customer service. Skills: IT literate Office Suite (specifically Word, Exc Organised Health and Safety TPBN1_NI