At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join MAC Cosmetics, a brand that celebrates creativity and self-expression through makeup.
- Benefits: Enjoy competitive salary, product discounts, mental health initiatives, and extensive training opportunities.
- Other info: Flexible hours for a balanced work-life; discuss your availability during the interview.
- Why this job: Be part of a dynamic team that turns makeup into art and fosters personal growth.
- Qualifications: Retail management experience in beauty or fast-paced environments is essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and inspirational Store/Retail/Business Manager to lead, coach and develop our team of Retail Artists to achieve sales, customer service and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management and the leadership of a high performing team. Creativity is our day to day. Our mission is to enable limitless self-expression by turning makeup into art for all.
As Store/Retail/Business Manager, your role will be to bring this in-store experience to life through your flair for business planning and leading a high-performance team. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Brand vision. The Store/Retail/Business Manager role also requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Compensation and Benefits
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & development offering
Qualifications
About you You will have:
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading, coaching and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
- Proficient in Microsoft Office
- Proof of right to live and work in the country
MAC Cosmetics - Retail Manager - Carnaby Street, London - 37.5 Hours employer: MAC
At MAC Cosmetics, we pride ourselves on being an exceptional employer that fosters creativity and self-expression in a vibrant retail environment. Located in the heart of Carnaby Street, London, our work culture is dynamic and inclusive, offering extensive training and development opportunities to help you grow your career. With competitive salaries, generous benefits, and a strong focus on employee wellbeing, we empower our Retail Managers to lead high-performing teams while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land MAC Cosmetics - Retail Manager - Carnaby Street, London - 37.5 Hours
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MAC, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MAC!
We think you need these skills to ace MAC Cosmetics - Retail Manager - Carnaby Street, London - 37.5 Hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MAC, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MAC and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MAC that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MAC
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
