At a Glance
- Tasks: Deliver top-notch customer service in a vibrant arts centre catering environment.
- Company: Join the Midlands Arts Centre, a hub of creativity and community.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Other info: Embrace diversity and contribute to MAC's sustainability goals.
- Why this job: Be part of an exciting team that enhances visitor experiences through excellent service.
- Qualifications: Experience in busy cafés or bars, with a friendly and reliable attitude.
The predicted salary is between 9.9 - 12.1 £ per hour.
Midlands Arts Centre (MAC) is an exciting, ambitious arts centre which offers a wide array of free exhibitions, theatre, music, cinema and comedy performances as well as creative learning and participation activities.
Well-loved and well used, it’s a relaxed friendly place attracting a diverse mix of visitors, situated in the leafy Cannon Hill Park, Birmingham.
We are currently recruiting for Customer Service Assistants to join our catering department on a variable hour basis.
Job Description
We are recruiting for customer service assistants to join our catering department on a variable hour contract at Midlands Arts Centre. Hours of work will include weekends and evenings.
P rincipal Purpose of Post
To ensure the highest level of customer service is achieved at all times to all customers of MAC and MAC user groups.
Key Responsibilities
- Operational
- Deliver excellent customer service at all times and maximise customer satisfaction.
- Work in all areas of the food and beverage operation including the restaurant, all concessions, bar and catering for events.
- Wait tables, advising customers on the menu, taking orders correctly and delivering food and drinks to tables.
- Develop a sound understanding of all products, menu items and differing offers between the restaurant itself and all concessions.
- Produce drinks and snacks to approved company standards.
- Keep all work and customer areas clean, tidy and well maintained at all times.
- Help manage orders coming from the restaurant, concessions and ordering app to ensure all customers receive their orders in a timely fashion.
- Keep all service areas well stocked and presented correctly at all points throughout the day.
- Be well presented and wear the correct uniform at all times.
- Assist in resolving any customer issues or complaints in the first instance; making a shift leader aware of any issues which require further assistance.
- Assist the Commercial Hires and Customer Services teams in all secondary duties including ushering, assisting visitors etc in order to ensure smooth running of MAC as a whole.
- General
- Communicate well within the catering team and across the wider teams at MAC.
- Build good working relationships and become a strong team player.
- Assist in the staffing rota where possible.
- Be pro-active in self-development.
- Help maintain a high level of morale in all areas of MAC.
- Be an ambassador for MAC.
- Any other duties which may reasonably be required to support cross-organisational needs
- Implement MAC’s Environmental Policy and consider how this role can contribute to MAC’s sustainability goals.
- To further, promote and ensure the implementation of the equal opportunities, diversity, safeguarding and health & safety policies of MAC.
- Administration
- Maintain all HACCP and COSHH documentation including cleaning checklists throughout the day.
- Gain a sound grasp of all systems needed, such as People HR and Rotacloud.
- To maintain operational procedures, including practices as stipulated by Environmental Health and Weights and Measures.
- Help maintain all records in relation to deliveries and stock.
- Health and Safety
- To aid in responsibly ensuring the hygiene, cleanliness and health and safety of the service areas.
- To ensure that stock is rotated, labelled and stored in compliance with food hygiene procedures.
- To comply with all fire and safety regulations.
- Report any important issue to a line manager.
- To implement and follow strict rules on personal hygiene
- Equal Opportunities & Diversity
All staff are expected to further, promote, and ensure the implementation of, the equal opportunities and diversity policies of MAC.
Our ambition is that the leadership and workforce is more reflective of the diversity of contemporary England.
We are particularly interested in receiving applications from people of all cultures and ethnicities, including those that may experience racism in our society, those with LGBTQ+ identities, neurodivergent and/or d/Deaf and disabled and those that have experienced socio and economic barriers.
Note
This job description outlines the principal responsibilities and duties of the post holder.
It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties.
The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.
Hours of work will include weekend and evening work.
Person specification
- Core (You should meet most of these requirements)
- Experience working in a busy café or bar
- Some basic food hygiene knowledge.
- Ability to work under pressure. Ability to work as a team or independently.
- Friendly and helpful, able to give excellent customer service.
- Reliable, trustworthy and hardworking.
- Flexible- able to work evenings, weekends and Bank Holidays.
Desirable - ( You should meet some of these requirements)
- Barista experience.
- Bar work experience.
- Experience working in an arts venue.
- An interest in a variety of art forms and MAC as a venue and charity.
- Committed to delivering excellent customer service.
How to Apply
To apply for this post please follow the link below and follow the application process.
Please note that all applications are anonymised during the shortlisting stage.
Please ensure you complete the application fully and include all of your experiences, qualifications and any skills you have that would help us when considering you for this role.
Deadline
Applications can be received at any time until midnight on Tuesday 15rh October 2026.
Please note that we will assess applications on a rolling basis and therefore we may close this vacancy for applications before the stated deadline.
We strongly advise you to submit your application as early as possible.
Shortlisting
Shortlisted candidates will be notified of the outcome of their application between the time they submit their application and the application deadline.
Interviews
To be arranged with short-listed candidates.
Customer Service Assistant - Catering - Variable in Birmingham employer: MAC
Midlands Arts Centre is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration among its team of Artist Tutors. Located in the picturesque Cannon Hill Park, Birmingham, we provide extensive opportunities for professional growth and development within the arts sector, ensuring our tutors can thrive while inspiring students of all ages. Join us to be part of a dynamic learning environment where your passion for the arts can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Catering - Variable in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at MAC and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Customer Service Assistant - Catering - Variable in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at MAC that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at MAC.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at MAC get a sense of who you are beyond your experience!
How to prepare for a job interview at MAC
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at MAC and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
