At a Glance
- Tasks: Lead conversion rate optimisation for eCommerce brands and enhance customer journeys.
- Company: Wholesale Domestic, a dynamic player in the home interiors sector.
- Benefits: Competitive salary, growth opportunities, and a collaborative team environment.
- Other info: Join a culture of experimentation and continuous improvement.
- Why this job: Make a real impact on eCommerce performance and drive measurable growth.
- Qualifications: Proven experience in CRO, UX, and strong analytical skills required.
The predicted salary is between 55000 - 70000 £ per year.
Wholesale Domestic is looking for a commercially focused CRO Manager to lead conversion rate optimisation across our eCommerce brands, Wholesale Domestic and Top Radiators. You will own the CRO strategy, identify opportunities to improve customer journeys, and drive measurable growth in conversion rate, AOV, and overall website performance.
Key Responsibilities
- Own and deliver the CRO roadmap across both websites.
- Analyse customer behaviour and identify conversion barriers.
- Plan, execute, and evaluate A/B and multivariate tests.
- Use analytics and customer insights to drive optimisation decisions.
- Define UX, content, and functionality requirements to improve performance.
- Monitor and report on key KPIs including conversion rate, funnel performance, and AOV.
- Collaborate with marketing, content, CRM, and development teams.
- Lead, coach, and develop the CRO team.
What We’re Looking For
Essential
- Proven CRO, UX, or optimisation experience within eCommerce.
- Strong track record of delivering measurable performance improvements.
- Excellent understanding of customer behaviour and conversion psychology.
- Experience with GA, GTM, and CRO testing platforms.
- Strong analytical, communication, and stakeholder management skills.
- Previous experience leading and developing a team.
Desirable
- Experience with BigCommerce or similar platforms.
- Knowledge of product data, filters, and faceted navigation.
- Retail or home/interiors sector experience.
- Basic HTML/CSS understanding.
- Awareness of AI applications within CRO and personalisation.
Success in the Role
You will be responsible for delivering measurable improvements in conversion rates, customer journeys, and commercial performance while embedding a culture of experimentation, insight, and continuous improvement.
Experience Manager in Milton employer: Mac Recruit Group
At Wholesale Domestic, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work environment in Glasgow. Our commitment to employee growth is evident through our focus on continuous learning and development, ensuring that our team members thrive both personally and professionally. With a strong emphasis on innovation and a culture that encourages experimentation, we offer a unique opportunity for the Experience Manager to make a significant impact while enjoying the benefits of a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Manager in Milton
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Mac Recruit Group are looking for when hiring for a Experience Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Mac Recruit Group for the Experience Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Mac Recruit Group as a Experience Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Mac Recruit Group’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Experience Manager.
We think you need these skills to ace Experience Manager in Milton
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Mac Recruit Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Mac Recruit Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Mac Recruit Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Mac Recruit Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Mac Recruit Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Mac Recruit Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
