At a Glance
- Tasks: Lead the optimisation of online customer journeys and drive data-driven improvements.
- Company: Join a growing ecommerce business focused on enhancing digital experiences.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact on customer experiences while leading a dynamic team.
- Qualifications: Experience in Digital Experience, UX, or CRO roles with a passion for ecommerce.
The predicted salary is between 50000 - 65000 £ per year.
We're looking for an experienced Digital Experience Lead to join a growing ecommerce business where you'll play a key role in improving online customer journeys, increasing conversion performance, and leading a culture of experimentation and continuous optimisation.
This is an exciting opportunity for someone who combines UX thinking, commercial awareness and data-driven decision making.
You'll lead a small team while working cross-functionally with marketing, trading, content, CRM and development teams to deliver meaningful improvements that positively impact both customers and business performance.
The
Role: Lead the optimisation of key customer journeys across multiple ecommerce websites.
Identify customer pain points and opportunities through analytics, customer insight and behavioural data.
Develop wireframes, prototypes and UX recommendations to improve online experiences.
Drive A/B testing and experimentation programmes, creating evidence-based hypotheses and measuring outcomes.
Translate customer insights into prioritised optimisation roadmaps and business recommendations.
Work closely with external development partners to deliver high-quality website improvements.
Collaborate with internal stakeholders across digital, marketing, content, SEO, CRM and trading functions.
Coach and develop a small team of Digital/CRO Analysts, helping to build capability across the business.
Champion a customer-first, data-led approach to digital decision making.
About
You: You'll have experience in a Digital Experience, UX, CRO, Product Design or Digital Optimisation role within ecommerce and be passionate about improving online customer experiences.
Experience improving ecommerce customer journeys and conversion performance.
Strong understanding of UX principles, usability and customer journey mapping.
Experience using analytics and customer insight to influence decisions.
Knowledge of A/B testing and experimentation methodologies.
Experience creating wireframes and prototypes using tools such as Figma.
Previous experience mentoring or leading colleagues.
Apply!
If you're passionate about creating exceptional digital experiences backed by data and experimentation, we'd love to hear from you.
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Digital Experience Lead in London employer: Mac Recruit Group
Join a dynamic team as a Business Development Manager in the thriving field of cyber security, where your contributions directly impact our clients' safety and success. We offer a competitive salary with an attractive OTE, a supportive work culture that fosters innovation, and ample opportunities for professional growth in a rapidly evolving industry. Located in a vibrant area, our company prioritises employee well-being and development, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Experience Lead in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Mac Recruit Group are looking for when hiring for a Digital Experience Lead.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Mac Recruit Group for the Digital Experience Lead, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Mac Recruit Group as a Digital Experience Lead, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Mac Recruit Group’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Experience Lead.
We think you need these skills to ace Digital Experience Lead in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Mac Recruit Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Mac Recruit Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Mac Recruit Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Mac Recruit Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Mac Recruit Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Mac Recruit Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
