At a Glance
- Tasks: Lead the optimisation of online customer journeys and drive data-driven improvements.
- Company: Join a growing ecommerce business focused on enhancing digital experiences.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact on customer experiences while leading a dynamic team.
- Qualifications: Experience in Digital Experience, UX, or CRO roles with a passion for ecommerce.
The predicted salary is between 50000 - 65000 £ per year.
We're looking for an experienced Digital Experience Lead to join a growing ecommerce business where you'll play a key role in improving online customer journeys, increasing conversion performance, and leading a culture of experimentation and continuous optimisation.
This is an exciting opportunity for someone who combines UX thinking, commercial awareness and data-driven decision making.
You'll lead a small team while working cross-functionally with marketing, trading, content, CRM and development teams to deliver meaningful improvements that positively impact both customers and business performance.
The
Role: Lead the optimisation of key customer journeys across multiple ecommerce websites.
Identify customer pain points and opportunities through analytics, customer insight and behavioural data.
Develop wireframes, prototypes and UX recommendations to improve online experiences.
Drive A/B testing and experimentation programmes, creating evidence-based hypotheses and measuring outcomes.
Translate customer insights into prioritised optimisation roadmaps and business recommendations.
Work closely with external development partners to deliver high-quality website improvements.
Collaborate with internal stakeholders across digital, marketing, content, SEO, CRM and trading functions.
Coach and develop a small team of Digital/CRO Analysts, helping to build capability across the business.
Champion a customer-first, data-led approach to digital decision making.
About
You: You'll have experience in a Digital Experience, UX, CRO, Product Design or Digital Optimisation role within ecommerce and be passionate about improving online customer experiences.
Experience improving ecommerce customer journeys and conversion performance.
Strong understanding of UX principles, usability and customer journey mapping.
Experience using analytics and customer insight to influence decisions.
Knowledge of A/B testing and experimentation methodologies.
Experience creating wireframes and prototypes using tools such as Figma.
Previous experience mentoring or leading colleagues.
Apply!
If you're passionate about creating exceptional digital experiences backed by data and experimentation, we'd love to hear from you.
JBRP1_UKTJ
Digital Experience Lead employer: Mac Recruit Group
Join a dynamic team as a Business Development Manager in the thriving field of cyber security, where your contributions directly impact our clients' safety and success. We offer a competitive salary with an attractive OTE, a supportive work culture that fosters innovation, and ample opportunities for professional growth in a rapidly evolving industry. Located in a vibrant area, our company prioritises employee well-being and development, making it an excellent place to build a rewarding career.
