At a Glance
- Tasks: Enhance online shopping experiences through data analysis and A/B testing.
- Company: Dynamic eCommerce business with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative team environment with exciting projects and career advancement.
- Why this job: Shape the future of online retail and make a real impact on customer journeys.
- Qualifications: Experience in UX/CRO and a passion for improving digital experiences.
The predicted salary is between 48000 - 48000 £ per year.
Our client, a successful multi-brand eCommerce business is looking to add an experienced UX/CRO Specialist to their growing digital team. This is an exciting opportunity for someone who enjoys using customer insight, analytics and experimentation to improve digital experiences and deliver measurable commercial results. You will play a key role in shaping how customers interact with their online retail brands, identifying opportunities to remove friction, improve usability and increase conversion throughout the customer journey.
The Role: Working alongside Digital Marketing, SEO, CRM, Content, Trading, Data and Development teams, you will help prioritise and deliver optimisation initiatives that enhance both the customer experience and business performance. This role would suit someone who combines analytical thinking with a passion for creating better online experiences.
Responsibilities:
- Analyse customer journeys to identify usability issues and conversion opportunities.
- Use behavioural data, analytics and customer insight to make evidence-based recommendations.
- Plan, support and evaluate A/B testing and optimisation programmes.
- Review navigation, category pages, product pages, checkout and post-purchase experiences.
- Measure the impact of optimisation activity using key commercial and UX metrics.
- Work collaboratively with various teams.
CRO Specialist employer: Mac Recruit Group
Join a dynamic and innovative multi-brand eCommerce business in Glasgow, where your expertise as a CRO Specialist will be valued and nurtured. With a hybrid working model, you'll enjoy a collaborative work culture that prioritises employee growth through continuous learning and experimentation. Benefit from competitive remuneration, a supportive team environment, and the opportunity to make a tangible impact on customer experiences and business success.
