Catering Manager

We are looking for a hardworking and confident Catering Manager to join our Catering team at Midlands Arts Centre (MAC). Located in the leafy Cannon Hill Park, MAC offers a range of catering and hospitality across the business, including our restaurant - KILN, bar and event catering. You'll play a leading key role in creating a memorable customer experience and supporting our team of Shift Leaders and Customer Service Assistants. Please note, hours of work will include evenings and weekends.

Job Purpose: Lead the day-to-day planning and delivery of an excellent catering and hospitality offer across all areas of the business. Coach and train the team to deliver consistently excellent standards of service whilst remaining compliant with all legal requirements.

Key Responsibilities:

• Effectively manage and direct the day-to-day delivery of the catering and hospitality offer at MAC, operating within budget and demonstrating flexibility to meet MAC's operational challenges.
• Deliver excellent service, coaching the team in the standards expected to increase customer satisfaction, always putting customer experience at the heart of decisions.
• Positively, confidently and professionally resolve customer complaints as they arise.
• Work collaboratively with the Kitchen Team to monitor quality, constructively raising any issues with the appropriate member of the team.
• Effectively manage stock ordering, control and security, continuously monitoring stock availability, planning for busy periods and ensuring value for money from suppliers.
• Champion the correct and effective use of the EPOS system, to ensure Catering Sales are true and accurate.
• Effectively manage own and team rotas and workload to ensure the administrative requirements of the role are managed, whilst also spending time leading and supporting the team on the floor across all areas.
• Support payroll by checking and amending shifts using Rotacloud and authorising overtime.
• Maintain accurate HACCP, COSHH and all other documentation required to keep the operation compliant.
• Control operational costs and identify ways to reduce waste working to department profit margins.
• Support MAC's monthly stock take process to ensure results are accurate.
• Comply with all fire and safety regulations including acting as a Fire Marshall during an evacuation.
• Champion and deliver the standards required to maintain a 5-star EHO rating.
• Support the Head of Catering in the delivery of training and completion of records to ensure compliance to food, licensing and health & safety laws.
• Comply with allergen awareness procedures and laws, maintaining staff training and up to date records.
• Implement MAC's Environmental Policy and consider how this role can contribute to MAC's sustainability goals.
• Promote and ensure the implementation of the equal opportunities, diversity, safeguarding and health & safety policies of MAC.
• Any other duties which may reasonably be required to support cross-organisational needs.

Person Specification:

Core (You should meet most of these requirements):

• Previous experience as a restaurant manager, assistant manager or hospitality manager in a food & beverage environment.
• Experience managing and organising teams, staffing, workload and priorities.
• Working knowledge of Health & Safety, Hygiene, Food Safety and Premises Licensing laws.
• Experience with EPOS systems, cash handling and cashing up.

Skills & Abilities:

• Excellent communication skills; personable and able to inspire a team.
• Strong problem-solving skills and an ability to think creatively.

Personal Attributes:

• Passionate about food and beverage, with an interest in current industry trends.
• Calm under pressure and able to adapt plans and workloads when needed.
• Excellent communication skills.

Values & Behaviours:

• Motivated, hardworking and reliable.
• Able to inspire and motivate a team.

Desirable (You should meet some of these requirements):

• Food Hygiene Level 3 (MAC can support candidates to achieve this).

Equal Opportunities & Diversity: All staff are expected to further, promote, and ensure the implementation of, the equal opportunities and diversity policies of MAC. We are committed to creating an inclusive environment where individuals of all backgrounds, identities, and abilities feel valued, respected, and empowered to contribute their best work. We are also committed to ensuring our people are a reflection of the communities we serve. We ensure that our recruitment and promotion processes are fair and open to all.

Note: This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.

Deadline: Applications can be received at any time until midnight on 25 April 2026. Please be aware that applications will be assessed on a rolling basis and we may close this vacancy before the stated deadline. We strongly advise you to submit your application as early as possible. Late applications will not be considered. Please be aware that we may close this vacancy before the stated deadline if we receive a high number of applications.