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- Tasks: Support the Hire Desk Sales Team with customer communication and sales activities.
- Company: Join a leading temporary works specialist with over 60 years of industry excellence.
- Benefits: Enjoy a competitive salary, health benefits, and a fantastic pension scheme.
- Why this job: Develop your skills in a dynamic environment while making a real impact on customer service.
- Qualifications: GCSE education and 12 months of customer service experience required.
- Other info: This is a full-time, permanent role based in Hatfield.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Hire Desk Controller role at Mabey Hire
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Join to apply for the Hire Desk Controller role at Mabey Hire
Location – Hatfield
Salary – Competitive
Job type – Fulltime, Permanent
We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders.
We are currently looking for an Hire Desk Desk Controller in the Hatfield area to support our growing Hire Desk Sales Team, this is a fantastic role which will allow the successful candidate to up skill and develop through the company, you will find more details below.
Benefits
- A competitive basic salary
- Health and wellbeing benefits
- A fantastic pension scheme
Key Responsibilities
- Effectively communicate and build rapport with customers to improve performance and drive sales.
- Conduct outbound Telesales call to increase sales volumes.
- Promote and improve customer service by reducing Non Conformance Reports (NCRs).
- Monitor transport activities within the depot to ensure the most efficient and cost effective use.
- Comply with Health and Safety requirements and ensure compliance within the depot.
What You Need
- GCSE level of education
- At least 12 months customer service and selling experience
- Attention to Detail
- Problem solving
- Active listening
- IT literate
If you are interested in this position please click apply.
#INDDESK
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Accounting/Auditing and Finance
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Industries
Civil Engineering
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Hire Desk Controller employer: Mabey Hire
Contact Detail:
Mabey Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the temporary works industry. Understanding the key players and current trends will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing common customer scenarios can help you feel more confident when discussing how to build rapport and improve customer service.
✨Tip Number 3
Brush up on your IT skills, particularly any software or tools commonly used in hire desk operations. Being tech-savvy can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the construction and civil engineering sectors. Attend industry events or join relevant online forums to make connections that could provide insights or even referrals for the Hire Desk Controller position.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Hire Desk Controller position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service and sales experience. Use bullet points to make it easy to read, and include specific achievements that demonstrate your attention to detail and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience in telesales and customer service, and explain how you can contribute to improving customer satisfaction and driving sales.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mabey Hire
✨Know the Company
Before your interview, take some time to research the company. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Since the role requires strong customer service experience, prepare examples from your past work where you successfully handled customer queries or resolved issues. Highlight your ability to build rapport and improve customer satisfaction.
✨Prepare for Telesales Scenarios
As the position involves conducting outbound telesales calls, be ready to discuss your approach to sales. You might even be asked to role-play a sales call during the interview, so practice your pitch and be confident in your selling techniques.
✨Showcase Your Problem-Solving Skills
The job description mentions problem-solving as a key requirement. Think of specific instances where you identified a problem and implemented a solution. Be prepared to discuss these examples in detail to demonstrate your analytical skills.