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For Companies At a Glance
- Tasks: Engage with customers, conduct telesales, and monitor transport activities.
- Company: Join a leading temporary works specialist with over 60 years of excellence.
- Benefits: Enjoy a competitive salary, health benefits, and a fantastic pension scheme.
- Why this job: Develop your skills in a supportive environment while driving sales and improving customer service.
- Qualifications: GCSE education and 12 months of customer service experience required.
- Other info: This is a full-time, permanent role based in Nottingham.
The predicted salary is between 28800 - 42000 £ per year.
Hire Desk Controller
Join to apply for the Hire Desk Controller role at Mabey Hire
Mabey Hire North Lanarkshire, Scotland, United Kingdom
Location – Glasgow
Salary – Competitive
Job type – Fulltime, Permanent
We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders.
Key Responsibilities
- Effectively communicate and build rapport with customers to improve performance and drive sales.
- Conduct outbound Telesales call to increase sales volumes.
- Promote and improve customer service by reducing Non Conformance Reports (NCRs).
- Monitor transport activities within the depot to ensure the most efficient and cost effective use.
- Comply with Health and Safety requirements and ensure compliance within the depot.
What You Need
- GCSE level of education
- At least 12 months customer service and selling experience
- Attention to Detail
- Problem solving
- Active listening
- IT literate
Benefits
- A competitive basic salary
- Health and wellbeing benefits
- A fantastic pension scheme
If you are interested in this position please click apply.
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Hire Desk Controller employer: Mabey Hire
Contact Detail:
Mabey Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the temporary works industry and the specific services offered by our company. Understanding our products and how they benefit customers will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Since the role involves building rapport with customers and conducting outbound calls, being able to articulate your thoughts clearly and confidently is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will demonstrate your capability to improve customer service and reduce Non Conformance Reports.
✨Tip Number 4
Research common health and safety regulations relevant to the hire desk environment. Being knowledgeable about compliance can set you apart as a candidate who takes safety seriously and understands its importance in our industry.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Use specific examples that demonstrate your ability to communicate effectively and solve problems, as these are key skills for the Hire Desk Controller role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your understanding of the temporary works industry and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your attention to detail, active listening, and IT literacy. These skills are crucial for the role and should be clearly demonstrated through your previous experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important for this role.
How to prepare for a job interview at Mabey Hire
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to discuss specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to build rapport and resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've encountered challenges and how you approached solving them. This will show your potential employer that you can think on your feet and handle unexpected situations.
✨Familiarise Yourself with the Company
Research the company’s history, values, and recent projects. Understanding their reputation in the industry will help you tailor your responses and demonstrate your genuine interest in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant and thoughtful answers, which is crucial for a role that involves communication.