At a Glance
- Tasks: Engage with customers, conduct telesales, and monitor transport activities.
- Company: Mabey Hire is a leading temporary works specialist with over 60 years of excellence.
- Benefits: Enjoy a competitive salary, health benefits, and a fantastic pension scheme.
- Other info: Entry-level position with full-time hours in Bury St Edmunds.
- Why this job: This role offers growth opportunities and a chance to develop valuable skills in a supportive environment.
- Qualifications: GCSE education and at least 12 months in customer service or sales required.
The predicted salary is between 42000 - 60000 £ per year.
Hire Desk Controller
Location – Bury St Edmunds
Salary – Competitive
Job type – Fulltime, Permanent
We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders.
We are currently looking for an Hire Desk Desk Controller in the Bury St Edmunds area to support our growing Hire Desk Sales Team, this is a fantastic role which will allow the successful candidate to up skill and develop through the company, you will find more details below.
Benefits
- A competitive basic salary
- Health and wellbeing benefits
- A great pension scheme
Key Responsibilities
- Effectively communicate and build rapport with customers to improve performance and drive sales.
- Conduct outbound Telesales call to increase sales volumes.
- Promote and improve customer service by reducing Non Conformance Reports (NCRs).
- Monitor transport activities within the depot to ensure the most efficient and cost effective use.
- Comply with Health and Safety requirements and ensure compliance within the depot.
What You Need
- GCSE level of education
- At least 12 months customer service and selling experience
- Attention to Detail
- Problem solving
- Active listening
- IT literate
If you are interested in this position please click apply.
Hire Desk Controller in Bury St Edmunds employer: Mabey Hire
Mabey Hire is an exceptional employer located in Bury St Edmunds, offering a competitive salary and a robust benefits package that includes health and wellbeing support and a fantastic pension scheme. With over 60 years of industry leadership, the company fosters a collaborative work culture that prioritises employee growth and development, making it an ideal place for those seeking meaningful and rewarding careers in temporary works solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Bury St Edmunds
✨Tip Number 1
Familiarise yourself with the temporary works industry and Mabey Hire's specific services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Since the role involves building rapport with customers and conducting outbound calls, being able to articulate your thoughts clearly and confidently will set you apart.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences. Think of situations where you successfully resolved customer issues or improved service delivery, as these will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Mabey Hire if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Hire Desk Controller in Bury St Edmunds
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Hire Desk Controller position. Understand the key responsibilities and required skills, such as customer service experience and attention to detail.
Tailor Your CV:Customise your CV to highlight relevant experience in customer service and sales. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively with customers.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities listed, particularly your experience in telesales and customer rapport building.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Mabey Hire
✨Know the Company
Before your interview, take some time to research Mabey Hire. Understand their history, values, and the services they offer. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Customer Service Skills
Since the role involves effective communication and building rapport with customers, be prepared to discuss your previous customer service experiences. Share specific examples of how you've successfully handled customer interactions.
✨Demonstrate Problem-Solving Abilities
The job requires attention to detail and problem-solving skills. Think of instances where you've identified a problem and implemented a solution. Be ready to explain your thought process during these situations.
✨Prepare for Telesales Questions
As the role includes conducting outbound telesales calls, anticipate questions related to sales techniques and strategies. Practice your pitch and be ready to discuss how you would approach potential customers.
