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For Companies At a Glance
- Tasks: Engage with customers, conduct telesales, and monitor transport activities.
- Company: Mabey Hire is a leading temporary works specialist with over 60 years of excellence.
- Benefits: Enjoy a competitive salary, health benefits, and a fantastic pension scheme.
- Why this job: This role offers growth opportunities and a chance to develop your skills in a supportive environment.
- Qualifications: GCSE education and at least 12 months in customer service or sales required.
- Other info: Entry-level position with full-time hours in Bilston.
The predicted salary is between 28800 - 43200 £ per year.
We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders.
We are currently looking for a Hire Desk Controller in the Romsey area to support our growing Hire Desk Sales Team. This is a fantastic role which will allow the successful candidate to upskill and develop through the company.
Benefits
- A competitive basic salary
- Health and wellbeing benefits
- A fantastic pension scheme
Key Responsibilities
- Effectively communicate and build rapport with customers to improve performance and drive sales.
- Conduct outbound Telesales calls to increase sales volumes.
- Promote and improve customer service by reducing Non Conformance Reports (NCRs).
- Monitor transport activities within the depot to ensure the most efficient and cost-effective use.
- Comply with Health and Safety requirements and ensure compliance within the depot.
What You Need
- GCSE level of education
- At least 12 months customer service and selling experience
- Attention to Detail
- Problem solving
- Active listening
- IT literate
If you are interested in this position please click apply.
Hire Desk Controller employer: Mabey Hire
Contact Detail:
Mabey Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the temporary works industry and Mabey Hire's specific services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Since the role involves outbound telesales, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer service challenges in the past. This will highlight your capability to improve customer satisfaction and reduce Non Conformance Reports.
✨Tip Number 4
Network with current or former employees of Mabey Hire on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that may help you during the interview process.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Hire Desk Controller position. Tailor your application to highlight relevant experience in customer service and sales.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service and selling experience. Provide specific examples of how you've effectively communicated with customers and driven sales in previous roles.
Showcase Your Skills: Mention your attention to detail, problem-solving abilities, and IT literacy in your application. These skills are crucial for the role, so provide examples of how you've demonstrated them in past experiences.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you're interested in the Hire Desk Controller role at Mabey Hire. Make sure to connect your skills and experiences to the company's values and the specific job requirements.
How to prepare for a job interview at Mabey Hire
✨Know the Company
Before your interview, take some time to research Mabey Hire. Understand their history, values, and the services they offer. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Customer Service Experience
Since the role requires strong customer service skills, prepare examples from your past experiences where you successfully handled customer interactions or resolved issues. This will demonstrate your ability to build rapport and improve performance.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific instances where you've faced challenges and how you overcame them. This is particularly important for a Hire Desk Controller, as problem-solving is key to ensuring efficient operations.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, company culture, or growth opportunities. This shows your enthusiasm and helps you assess if the company is the right fit for you.
