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For Companies At a Glance
- Tasks: Engage with customers, conduct telesales, and monitor transport activities.
- Company: Mabey Hire is a leading temporary works specialist with over 60 years of excellence.
- Benefits: Enjoy a competitive salary, health benefits, and a fantastic pension scheme.
- Why this job: This role offers growth opportunities and a chance to develop valuable skills in a supportive environment.
- Qualifications: GCSE education and at least 12 months in customer service or sales required.
- Other info: Perfect for entry-level candidates looking to kickstart their career in a dynamic industry.
The predicted salary is between 28800 - 43200 £ per year.
We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders.
We are currently looking for a Hire Desk Controller in the Durham area to support our growing Hire Desk Sales Team. This is a fantastic role which will allow the successful candidate to upskill and develop through the company.
Benefits
- A competitive basic salary
- Health and wellbeing benefits
- A fantastic pension scheme
Key Responsibilities
- Effectively communicate and build rapport with customers to improve performance and drive sales.
- Conduct outbound Telesales calls to increase sales volumes.
- Promote and improve customer service by reducing Non Conformance Reports (NCRs).
- Monitor transport activities within the depot to ensure the most efficient and cost-effective use.
- Comply with Health and Safety requirements and ensure compliance within the depot.
What You Need
- GCSE level of education
- At least 12 months customer service and selling experience
- Attention to Detail
- Problem solving
- Active listening
- IT literate
If you are interested in this position please click apply.
Hire Desk Controller employer: Mabey Hire
Contact Detail:
Mabey Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the temporary works industry and Mabey Hire's specific services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Since the role involves outbound telesales, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Mabey Hire on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your ability to handle challenges effectively.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Use specific examples that demonstrate your attention to detail and problem-solving skills, as these are key for the Hire Desk Controller role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build rapport with customers. Mention your enthusiasm for the role and how you can contribute to improving customer service and driving sales.
Highlight Relevant Skills: In your application, emphasise your IT literacy and any experience with telesales or similar roles. This will show that you have the necessary skills to monitor transport activities and comply with health and safety requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this position.
How to prepare for a job interview at Mabey Hire
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, you'll need to effectively communicate and build rapport with customers. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your ability to enhance customer satisfaction.
✨Demonstrate Sales Experience
Since the role involves conducting outbound telesales calls, be ready to discuss your previous sales experiences. Highlight any specific achievements, such as sales targets met or exceeded, to show your capability in driving sales volumes.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role, especially when monitoring transport activities and ensuring compliance with health and safety requirements. Be prepared to discuss how you've applied this skill in previous roles, perhaps by sharing instances where your attention to detail made a significant impact.
✨Prepare for Problem-Solving Scenarios
Problem-solving is a key requirement for this position. Think of examples where you've successfully identified a problem and implemented a solution. This will demonstrate your proactive approach and ability to handle challenges effectively.
