At a Glance
- Tasks: Handle customer queries and manage incidents with a focus on excellent communication.
- Company: Join MAAC, LLC, a supportive company with a great team and high staff retention.
- Benefits: Enjoy a competitive salary, optional healthcare, and a pension scheme.
- Other info: Flexible shifts and opportunities for off-site training make this role exciting.
- Why this job: Experience a dynamic role in a friendly environment with unique working hours for better work-life balance.
- Qualifications: Strong communication skills and a positive attitude are essential; call centre experience is a plus.
The predicted salary is between 22000 - 30000 € per year.
Permanent vacancy - Customer Service Advisor
Salary - £26,499
Location - Hillington
Excellent benefits package and working environment
Working hours - 11 hour shifts (07:30-18:30)
Two week rotational shift working
Week 1 - Monday, Tuesday, Saturday & Sunday
Week 2 - Monday, Tuesday and Wednesday
Our client based in Hillington, is looking for a Customer Service Advisor to join their busy office. This is a lovely role dealing with customer questions and queries. It\'s a fast-paced role but in a lovely environment and not a large call centre. No two days will be the same as you will always be learning. Lovely team and company with excellent staff retention rates. The working hours are really unique but offer an excellent work like balance. Please read below to find out more..
Key Responsibilities
- Inbound calls for incidents within the clients portfolio
- Manage each incident to resolution, this involves contacting client\'s senior management
- Conference calls with the Business Continuity Team
- Off site client training may be required
- Client administration using various applications
- Weekly Dashboard Excel call reports
- Where Call Centre Experience would be an advantage for this job its not actually essential, we are looking for someone who can provide first class communication skills, both written and oral
- Good keyboard skills
- An excellent telephone manner and attitude is essential
- A flexible and hard-working attitude, with a can do mind set
- Ability to work effectively as part of a team
- Ability to accurately capture data for reporting to Business Continuity
- Excel, Word and email experience required
- Good timekeeping and attendance record is essential
- Salary of £26,499.77 per year basic salary.
- Optional Healthcare after 6 months
- Discretionary Annual Profit Related Bonus
- Pension Scheme in line with current Government guidelines
- Annual Salary review every April
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
LNKD1_UKTJ #J-18808-Ljbffr
Customer Service Advisor / Call Handler - Hillington in Glasgow employer: MAAC, LLC
MAAC, LLC is an exceptional employer located in Hillington, offering a vibrant work environment where no two days are the same. With a strong focus on employee well-being, the company provides an excellent benefits package, including optional healthcare and a discretionary annual profit-related bonus, alongside unique working hours that promote a healthy work-life balance. The supportive team culture and commitment to staff retention make it an ideal place for those seeking meaningful and rewarding employment opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Call Handler - Hillington in Glasgow
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding MAAC, LLC's mission and how they approach customer service will help you align your responses during any interviews or conversations.
✨Tip Number 2
Practice your communication skills. Since the role requires excellent verbal and written communication, consider role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight your flexibility and teamwork abilities. Be prepared to share examples of how you've successfully worked in a team or adapted to changing situations in previous roles.
✨Tip Number 4
Brush up on your Excel and reporting skills. Since the job involves creating weekly dashboard reports, being comfortable with Excel functions will give you an edge over other candidates.
We think you need these skills to ace Customer Service Advisor / Call Handler - Hillington in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your communication skills, ability to work in a team, and any previous customer service experience.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at MAAC, LLC and how your skills can contribute to their team.
Highlight Key Skills:In your application, focus on key skills mentioned in the job description, such as excellent telephone manner, data capturing abilities, and proficiency in Excel and Word. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MAAC, LLC
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand something.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities involved. Be ready to discuss how your previous experiences align with the tasks mentioned, such as managing incidents and conducting conference calls.
✨Demonstrate a Can-Do Attitude
The company values a flexible and hard-working mindset. During the interview, share examples of how you've tackled challenges in the past and maintained a positive attitude, especially in fast-paced environments.
✨Prepare for Teamwork Questions
Since the role requires effective teamwork, be ready to discuss your experiences working in teams. Think of specific examples where you contributed to a team’s success or resolved conflicts, showcasing your ability to collaborate effectively.
