At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences at our rooftop restaurant.
- Company: Join Los Mochis City, a vibrant dining destination in London.
- Benefits: Enjoy private medical insurance, free meals, and 50% off dining with friends.
- Other info: Opportunities for career growth in a people-focused, inclusive culture.
- Why this job: Be part of a dynamic team redefining hospitality with innovative cuisine.
- Qualifications: Experience in premium restaurants and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
Los Mochis City is seeking an exceptional Reception Manager to lead the reception operation at our flagship rooftop restaurant at 100 Liverpool Street. Located on the ninth floor and spanning 14,000 sq ft with a stunning 3,000 sq ft outdoor terrace overlooking the City skyline, Los Mochis City has quickly established itself as one of London's most exciting dining destinations. Following the success of our acclaimed Notting Hill restaurant, Los Mochis City continues to redefine hospitality through exceptional food, outstanding service, and unforgettable guest experiences.
As Reception Manager, you will lead the reception team, oversee the guest journey from arrival to departure, and play a pivotal role in maximising covers, driving guest satisfaction, and ensuring seamless communication between reception, reservations, and restaurant operations. This is an outstanding opportunity for an experienced Reception Manager who thrives in a fast-paced, high-volume premium restaurant environment and is passionate about delivering world-class hospitality.
Key Benefits
- Private Medical Insurance
- Paid sick leave
- Study support scheme
- Free meals whilst on duty
- 50% discount when dining with family and friends
- Ongoing training and development opportunities
- Career progression within a growing hospitality group
- A people-focused and inclusive culture
The Role
As Reception Manager, you will:
- Lead, motivate, and develop the reception team to deliver exceptional guest experiences
- Manage daily reception operations and ensure all procedures and service standards are consistently maintained
- Maximise covers and seating allocations whilst ensuring an exceptional guest journey
- Work closely with restaurant management to ensure smooth guest flow throughout service
- Drive continuous improvement and innovation within the reception function
- Recruit, train, coach, and develop reception team members
- Maintain exceptional standards of communication between reception, reservations, and floor teams
- Resolve guest concerns professionally and proactively
- Monitor performance and identify opportunities to enhance guest satisfaction and operational efficiency
- Ensure all company policies, procedures, and brand standards are consistently followed
About You
We are looking for a Reception Manager who has:
- Previous experience as a Reception Manager within a premium restaurant, luxury hospitality venue, or members' club
- A proven track record of leading and developing successful reception teams
- Experience with OpenTable
- Exceptional guest service and relationship-building skills
- Strong organisational and time management abilities
- Experience managing reservations, seating plans, and guest flow in a high-volume environment
- Excellent communication and leadership skills
- A proactive, solutions-focused approach
- High attention to detail and strong commercial awareness
- The right to live and work in the UK
If you are an experienced Reception Manager looking to join one of London's most exciting hospitality businesses, we would love to hear from you. Thesleff Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, gender identity, sexual orientation, or any other protected characteristic. We believe that diverse perspectives strengthen our teams and enrich the experiences we create for our guests.
Reception Manager employer: MA/NA Mayfair
Los Mochis City is an exceptional employer, offering a vibrant work culture that prioritises creativity and excellence in hospitality. With a commitment to employee growth through ongoing training, career progression opportunities, and a people-focused environment, team members enjoy unique benefits such as private medical insurance, free meals during shifts, and generous discounts for family and friends. Located in the heart of London, this flagship rooftop restaurant not only provides a stunning backdrop but also fosters a dynamic atmosphere where passionate individuals can thrive in delivering world-class guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MA/NA Mayfair. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MA/NA Mayfair
Don't be shy about reaching out to MA/NA Mayfair directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MA/NA Mayfair and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MA/NA Mayfair
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
