At a Glance
- Tasks: Lead service operations at La Terrazza and ensure exceptional guest experiences.
- Company: Join the vibrant team at Sale e Pepe Mare in The Langham, London.
- Benefits: Competitive pay, private healthcare, free meals, and generous dining discounts.
- Other info: Opportunities for career growth in a supportive and inclusive culture.
- Why this job: Be part of a dynamic hospitality environment and develop your leadership skills.
- Qualifications: Experience in a supervisory role and strong communication skills required.
The predicted salary is between 30000 - 32450 £ per year.
Sale e Pepe Mare, located within The Langham, London, brings the spirit of coastal Italy to one of the capital's most prestigious hotels. Combining exceptional seafood, warm Italian hospitality, and vibrant Mediterranean energy, Sale e Pepe Mare offers guests a truly memorable dining experience. We are seeking an experienced Supervisor to join our team from the end of June. Initially, you will lead service operations on La Terrazza, our seasonal outdoor bar & dining area, before transitioning into the main restaurant later in the year as the terrace season concludes. This is an exciting opportunity for a talented Supervisor who enjoys leading from the front, developing teams, and delivering exceptional guest experiences in a premium hospitality environment.
The Role
As a Supervisor, you will support the management team in the day‑to‑day running of service, ensuring that every guest receives attentive, professional, and memorable hospitality. You will lead by example on the floor, motivate and coach team members, oversee service standards, and help create a positive and high‑performing culture.
Key Responsibilities
- Lead and coordinate service shifts across La Terrazza and the restaurant
- Support the Restaurant Management team with daily operations
- Deliver exceptional guest experiences and resolve guest concerns professionally
- Coach, mentor, and support Waiters, Commis Waiters, and Bartenders
- Ensure service standards, presentation standards, and cleanliness are maintained at all times
- Assist with team briefings and communication between front and back of house
- Drive sales through product knowledge, recommendations, and upselling
- Support stock control, cash handling, and operational procedures
- Ensure compliance with food safety, health & safety, and company standards
About You
We are looking for a Supervisor who:
- Has previous experience as a Supervisor or senior front-of-house team member in a quality restaurant and bar environment
- Leads by example and enjoys developing others
- Has excellent communication and guest engagement skills
- Remains calm and organised in a busy service environment
- Has strong food and beverage knowledge
- Takes ownership and demonstrates attention to detail
- Is passionate about hospitality and creating memorable guest experiences
- Has the right to live and work in the UK
What We Offer
- Competitive pay plus surplus tronc distribution
- Private healthcare after successful completion of probation
- Study support scheme
- Free meals whilst on duty
- Generous dining discounts across Thesleff Group venues
- Paid sick leave
- Career development opportunities within a growing hospitality group
- A supportive and people‑focused culture
Equal Opportunities
Thesleff Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Supervisor - La Terrazza at Sale e Pepe Mare in City of Westminster employer: MA/NA Mayfair
At Sale e Pepe Mare, part of The Langham, London, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates the spirit of coastal Italy. As a Supervisor, you will not only lead a passionate team in delivering exceptional guest experiences but also benefit from competitive pay, private healthcare, and generous dining discounts, all while enjoying career development opportunities within a prestigious hospitality group. Join us in creating memorable moments for our guests in one of London's most esteemed locations.
