At a Glance
- Tasks: Lead and manage reservations for exciting hospitality brands in London.
- Company: Thesleff Group, a dynamic hospitality business with award-winning venues.
- Benefits: Performance bonuses, career growth, staff discounts, and team events.
- Other info: Join a diverse team committed to inclusivity and exceptional service.
- Why this job: Shape guest experiences and work with passionate teams in a vibrant environment.
- Qualifications: Experience in premium hospitality and strong leadership skills.
The predicted salary is between 30000 - 32450 £ per year.
Thesleff Group is seeking an experienced and commercially minded Reservations Manager to lead and develop our central reservations function across a portfolio of some of London's most exciting hospitality brands. This is a fantastic opportunity for a Reservations Manager who combines exceptional guest service with strong organisational skills, commercial awareness, and a passion for hospitality.
As Reservations Manager, you will play a key role in maximising covers, driving revenue, and ensuring every guest interaction reflects the standards and personality of our brands. Working closely with operational leadership teams, the Reservations Manager will oversee all reservation activity, optimise booking performance, manage guest communications, and lead the reservations team to deliver a seamless experience from first contact through to arrival.
About Thesleff Group: Thesleff Group is one of London's most dynamic hospitality businesses, operating a diverse portfolio of award-winning restaurants, bars, and hospitality concepts including Los Mochis, Luna Omakase, Sale e Pepe, Sale e Pepe Mare, Viajante87, Juno Omakase and Ma/Na Mayfair. Our venues are united by a commitment to exceptional food, drinks, design, and hospitality. We are passionate about creating memorable experiences for both our guests and our teams.
The Role: As Reservations Manager, you will be responsible for the day-to-day management of reservations across the group, ensuring guest enquiries are handled professionally, efficiently, and with genuine hospitality. You will work closely with General Managers, Operations, Marketing and Revenue teams to maximise occupancy, manage guest demand, and support business performance.
- Lead and manage the central reservations function across multiple venues
- Oversee all guest reservations, enquiries and special requests
- Manage reservations systems and booking platforms
- Monitor availability, booking trends and guest demand
- Maximise covers and revenue opportunities through effective yield management
- Ensure guest communications are timely, accurate and personalised
- Produce reservations and booking reports for operational teams
- Train, coach and develop reservations team members
- Build strong relationships with VIP guests, concierges and key partners
- Work closely with restaurant management teams to ensure seamless guest experiences
- Support new venue openings, launches and special events
What We're Looking For:
- Previous experience as a Reservations Manager or Senior Reservations Executive within premium hospitality
- Strong knowledge of the OpenTable reservations systems and booking platforms
- Excellent organisational and administrative skills
- Commercial awareness and understanding of revenue optimisation
- Exceptional written and verbal communication skills
- Strong leadership and team development experience
- Ability to work in a fast-paced, multi-site environment
- Passion for hospitality and guest experience
- Strong attention to detail and problem-solving skills
What We Offer:
- Performance-related bonus opportunities
- Career development and progression within a growing hospitality group
- Staff dining discounts across the group
- Employee assistance programme
- Training and development opportunities
- Company events and team socials
- The opportunity to help shape the guest journey across some of London's most exciting hospitality brands
Applicants must have the right to live and work in the UK.
Equal Opportunities: Thesleff Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals regardless of age, disability, gender identity, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Reservations Manager in City of Westminster employer: MA/NA Mayfair
Thesleff Group is an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration within London's dynamic hospitality scene. As a Reservations Manager, you will benefit from performance-related bonuses, career development opportunities, and staff dining discounts across our award-winning venues, all while being part of a team that values diversity and inclusivity. Join us to shape memorable guest experiences and grow your career in a supportive environment that celebrates passion for hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MA/NA Mayfair. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MA/NA Mayfair
Don't be shy about reaching out to MA/NA Mayfair directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MA/NA Mayfair and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MA/NA Mayfair
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
