At a Glance
- Tasks: Manage reservations and create memorable guest experiences across exciting venues.
- Company: Join Thesleff Group, a rapidly expanding hospitality business in London.
- Benefits: Earn £15 per hour, enjoy private medical insurance, and 50% staff dining discount.
- Other info: Opportunities for career progression and ongoing training in a supportive culture.
- Why this job: Be an ambassador for top brands and thrive in a fast-paced, dynamic environment.
- Qualifications: Experience in reservations or guest services and excellent communication skills required.
The predicted salary is between 15 - 15 £ per hour.
Thesleff Group is seeking an exceptional Reservations Agent to join our growing Reservations Team. This is a fantastic opportunity for a hospitality professional who is passionate about guest experience, enjoys building relationships, and thrives in a fast-paced environment. As a Reservations Agent, you will be one of the first points of contact for our guests, acting as an ambassador for our brands and ensuring every interaction reflects the high standards of service we are known for.
Working across our portfolio of award-winning venues, you will manage reservations, respond to guest enquiries, maximise booking opportunities, and help create memorable experiences before our guests even arrive.
About Thesleff Group: Thesleff Group is one of London's most exciting and rapidly expanding hospitality businesses. Our portfolio includes:
- Los Mochis Notting Hill
- Los Mochis London City
- Sale e Pepe Knightsbridge
- Sale e Pepe Mare at The Langham
- Viajante87
- Juno Omakase
- Bad Boy Burrito
From contemporary Mexican-Japanese cuisine to iconic Italian dining experiences, each of our venues is built around exceptional food, outstanding service, and memorable guest experiences.
What We Offer:
- £15 per hour
- Private Medical Insurance
- 50% staff discount when dining with family and friends
- Ongoing training and development opportunities
- Career progression within a rapidly growing hospitality group
- Fantastic company events and celebrations
- A supportive, people-focused culture
- The opportunity to work across some of London's most exciting restaurant brands
The Role: As a Reservations Agent, you will:
- Manage reservations across multiple Thesleff Group venues
- Respond to guest enquiries via telephone, email, and other communication channels
- Accurately input and manage reservations using OpenTable and internal systems
- Deliver exceptional guest service with every interaction
- Achieve departmental KPIs, conversion targets, and service level agreements
- Identify opportunities to maximise bookings while maintaining an outstanding guest experience
- Develop strong knowledge of our venues, menus, events, and brand standards
- Escalate guest feedback, complaints, and operational concerns when appropriate
- Work closely with the Events Team to maximise conversion opportunities
- Support the wider business with additional duties as required
What We're Looking For:
- Previous experience in a reservations, reception, or guest services role
- Experience using OpenTable or similar reservation systems
- Excellent telephone manner and written communication skills
- Strong organisational and administrative abilities
- A genuine passion for hospitality and guest experience
- Ability to work calmly and efficiently in a fast-paced environment
- Strong attention to detail and accuracy
- Positive, proactive, and professional approach
- Flexible attitude and willingness to support the wider business
Additional Information:
- Full-time position
- Based at our Central Reservations Office in Mayfair
- Minimum one year of relevant hospitality experience preferred
- Right to work in the UK required
Equal Opportunities: Thesleff Group is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We believe that diversity strengthens our teams and enriches the experiences we create for our guests.
Reservations Agent in City of Westminster employer: MA/NA Mayfair
Thesleff Group is an outstanding employer for those passionate about hospitality, offering a vibrant work culture in the heart of London. With competitive pay, private medical insurance, and generous staff discounts, employees enjoy a supportive environment that prioritises personal growth through ongoing training and career progression opportunities. Join us to be part of a dynamic team that celebrates diversity and creates memorable experiences across our award-winning venues.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MA/NA Mayfair. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MA/NA Mayfair
Don't be shy about reaching out to MA/NA Mayfair directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MA/NA Mayfair and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MA/NA Mayfair
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
