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- Tasks: Manage air, sea, and land shipments while coordinating with customers and transport companies.
- Company: Join a growing international forwarder with a diverse and friendly team.
- Benefits: Competitive salary, personal training, and opportunities for career growth.
- Other info: Dynamic multinational environment located near Heathrow, London.
- Why this job: Be part of a mission to create a better life through logistics.
- Qualifications: Experience in logistics, especially air exports, and a desire to learn.
The predicted salary is between 30000 - 40000 £ per year.
We are an international midsized forwarder with the ambition to grow further. We work worldwide in many countries - our great team with different backgrounds in Europe, Asia, and the Americas. But whatever we work, whatever language we speak, we are all united by one general vision – to move forward and create a better life for many people. Our wonderful team are the heart and soul of our business and are an integral part of its success. Therefore, to expand the capabilities of the M9 network in London, we are looking for an Operations Specialist who will share our values and become part of our friendly M9 Team.
The role is an all-round operational role where you will be handling Air/Ocean/Road shipments Import/Export – with a particular focus on Air Exports. There will be enough room for you to develop yourself and we will offer personal training which is required for the job.
Main duties of Operations Specialist are:
- Handling of imports and exports by air, sea and land, from the reception and documentation, to manage the delivery with transport company and forwarders.
- Coordination of international freight forwarding with specific of usual handling to/from different markets (destinations/origins), receiving of customers’ orders.
- Daily contact with customers, freight forwarders, customs agents, transport companies.
- Keeping of orders in company database.
- Issuing of debit notes to customers and filling of expenses from providers.
- Calculation of transport costs, creating of proposals to customers and internally in the company networking, choosing of transportation routes.
- Making quotations to customers, own offices and network agents.
- Negotiating rates with carriers and suppliers.
Performance indicators:
- Responses to customer requests and the provision of commercial proposals within 24 hours of receipt.
- Registration of all requests and operations in corporate system within 24 hours.
Required skills and experience:
- From junior to experienced skill set in logistics products preferably with a strong knowledge of Air Exports.
- Overall market knowledge.
- Willing to develop yourself.
We offer:
- A market competitive rate of salary.
- Room for developments and growth in our growing company.
- Work in a multinational team.
- Office located in the Heathrow London area.
If you dream of a career in logistics, we are waiting for you!
Operations Specialist in Heathrow employer: M9 Logistics
Contact Detail:
M9 Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist in Heathrow
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work in air exports. Attend events or join online forums where you can connect with potential colleagues and learn more about the field.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with yours. This will help you show that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your communication skills! As an Operations Specialist, you'll be in daily contact with customers and partners. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our friendly M9 Team and contributing to our vision of moving forward together.
We think you need these skills to ace Operations Specialist in Heathrow
Some tips for your application 🫡
Show Your Passion for Logistics: When writing your application, let us know why you're excited about the logistics industry. Share any relevant experiences or interests that highlight your enthusiasm for operations, especially in air exports!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the Operations Specialist role. Highlight your skills in handling imports and exports, and don’t forget to mention any experience with customer interactions and freight forwarding.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M9 Logistics
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics, especially air exports. Familiarise yourself with the key terms and processes involved in handling shipments. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Operations Specialist, you'll be in daily contact with customers and various stakeholders. Prepare examples of how you've effectively communicated in past roles. Think about times when you resolved issues or negotiated rates, as these experiences will highlight your ability to thrive in a team environment.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in logistics and how you overcame them. Employers love candidates who can think on their feet and come up with practical solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations and future growth plans. This shows that you're not just interested in the job, but also in how you can contribute to the company's vision. It’s a great way to demonstrate your enthusiasm for being part of their friendly team.