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For Companies At a Glance
- Tasks: Deliver hands-on IT support and drive improvements across systems and infrastructure.
- Company: Growing MOD-focused 3PL organisation with a dynamic team.
- Benefits: Competitive salary, varied role, and exposure to global IT operations.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real impact while collaborating with international teams and shaping IT systems.
- Qualifications: Strong IT support experience and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We are working with a growing MOD-focused 3PL organisation seeking a versatile IT Support Engineer to join their UK team. This is a hands-on, all-round role covering both software and hardware support across multiple sites. The role is based primarily in Reading, although you may initially spend time in Stoke helping to optimise and improve existing systems before transitioning into a Reading-focused position.
The Role
- Deliver reliable IT support and drive improvements across infrastructure and end-user systems.
- Report to the VP/Director in Reading, with a dotted-line relationship with the US-based CIO, offering exposure to international IT operations.
Key Responsibilities
- Provide day-to-day IT support across hardware, software, and network environments.
- Troubleshoot and resolve technical issues across multiple sites.
- Support system upgrades, maintenance, and optimisation projects.
- Assist in improving IT processes and overall efficiency.
- Collaborate with UK leadership and US IT teams.
About You
- Strong all-round IT support experience (hardware + software).
- Comfortable working across multiple locations when required.
- Proactive mindset with a focus on improving systems and processes.
- Strong communication skills, able to work with both local and international stakeholders.
Whats on Offer
- Competitive salary.
- Varied, hands-on role with real impact.
- Exposure to senior leadership and global IT operations.
- Opportunity to shape and improve IT systems within a growing organisation.
IT Support Manager in Reading employer: M4 Recruitment - Heathrow Division
Contact Detail:
M4 Recruitment - Heathrow Division Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common IT support scenarios. We should be ready to discuss how we’ve tackled similar challenges in the past, showcasing our problem-solving skills and proactive mindset.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation. It keeps us on their radar and shows our enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team.
We think you need these skills to ace IT Support Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your all-round IT support experience. We want to see how you've tackled both hardware and software issues in the past, so don’t hold back on those details!
Showcase Your Problem-Solving Skills: In your cover letter, share specific examples of how you've resolved technical issues. We love a proactive mindset, so let us know how you’ve improved systems and processes in your previous roles.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep it clear and concise. We want to see that you can effectively communicate with both local and international stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at M4 Recruitment - Heathrow Division
✨Know Your Tech Inside Out
Make sure you brush up on both hardware and software support topics. Be ready to discuss your experience with troubleshooting and resolving technical issues, as this role demands a strong all-round IT support background.
✨Show Off Your Proactive Mindset
Prepare examples of how you've improved IT processes or systems in the past. This will demonstrate your proactive approach and ability to drive improvements, which is key for this position.
✨Communicate Like a Pro
Since you'll be working with both local and international teams, practice explaining technical concepts in simple terms. Strong communication skills are essential, so think about how you can convey your ideas clearly and effectively.
✨Be Ready for Hands-On Scenarios
Expect practical questions or scenarios during the interview. Think about how you would handle real-life IT support situations across multiple sites, as this hands-on experience is crucial for the role.