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- Tasks: Manage full-cycle freight operations and ensure excellent customer service.
- Company: Join a dynamic team at a leading freight forwarding company near Heathrow.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a fast-paced environment that values teamwork and quality service.
- Qualifications: GCSE/O-Level or equivalent; experience in customer service and freight forwarding required.
- Other info: Flexibility for shifts and weekends may be needed.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Freight Forwarder
Location: Heathrow
Department: Freight Forwarding Operations
Job Type: Full-Time
Role Purpose
To provide end-to-end freight forwarding services (Air, Sea, Road), ensuring excellent customer service through timely clearances, quotations, shipments, invoicing, and related activities.
Key Responsibilities
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Handle full-cycle freight operations (import/export).
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Ensure timely job costing, invoicing, customs entries, and milestone updates.
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Deliver high-quality customer service and resolve queries promptly.
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Work closely with internal teams, customers, and suppliers.
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Use CargoWise and MS Office tools.
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Support monthly compliance and reporting tasks.
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Maintain cost control and assist in rate reviews.
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Participate in customer reviews and development.
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Support QA processes and team collaboration.
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Follow SOPs, KPIs, and company policies.
About You
Essential:
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GCSE/O-Level education or equivalent.
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Proven customer service and freight forwarding experience.
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Strong understanding of international transport (Air, Sea, Road).
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Good knowledge of IT systems (e.g. CargoWise).
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Fluent in English; other languages a plus.
Preferred:
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Business-related background or training.
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Financial awareness and cost-conscious mindset.
Skills & Competencies:
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Results-driven and quality-focused.
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Strong problem-solving and communication skills.
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Team player with flexibility (including shift/weekend work if needed).
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Able to follow SOPs and meet deadlines.
Freight Forwarder in Hounslow employer: M4 Recruitment - Heathrow Division
Contact Detail:
M4 Recruitment - Heathrow Division Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder in Hounslow
✨Tip Number 1
Familiarise yourself with CargoWise and other IT systems relevant to freight forwarding. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of international transport regulations and customs procedures. Showing that you understand the complexities of air, sea, and road freight will highlight your expertise in the field.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in previous roles. Be ready to discuss specific situations where you resolved queries or improved processes, as this is crucial for the role.
✨Tip Number 4
Network with professionals in the freight forwarding industry. Engaging with others in the field can provide insights and potentially lead to referrals, making your application stand out.
We think you need these skills to ace Freight Forwarder in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding and customer service. Emphasise your familiarity with international transport and any specific tools like CargoWise that you have used.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the responsibilities, such as handling full-cycle freight operations and delivering excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your problem-solving abilities, communication skills, and teamwork experience. These are essential for the Freight Forwarder position and should be evident in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial in the freight forwarding industry.
How to prepare for a job interview at M4 Recruitment - Heathrow Division
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of freight forwarding operations, especially regarding air, sea, and road transport. Be prepared to discuss your experience with customs entries and job costing, as these are crucial for the role.
✨Demonstrate Customer Service Skills
Since excellent customer service is a key part of this role, think of examples from your past experiences where you resolved queries or provided exceptional service. This will show that you understand the importance of customer satisfaction in freight forwarding.
✨Familiarise Yourself with CargoWise
As the job requires knowledge of CargoWise, it’s beneficial to familiarise yourself with this software before the interview. If you have experience using it, be ready to share specific instances where it helped you manage freight operations effectively.
✨Prepare for Teamwork Questions
This position requires collaboration with various teams, so expect questions about teamwork. Think of situations where you worked closely with others to achieve a common goal, and be ready to discuss how you handle flexibility and shift work.
