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- Tasks: Manage full-cycle freight operations and ensure excellent customer service.
- Company: Join a dynamic team at Heathrow, specialising in freight forwarding.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a fast-paced environment that values teamwork and quality service.
- Qualifications: GCSE/O-Level or equivalent; experience in customer service and freight forwarding required.
- Other info: Flexibility for shifts and weekends may be needed.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Freight Forwarder Location: Heathrow Department: Freight Forwarding Operations Job Type: Full-Time Role Purpose To provide end-to-end freight forwarding services (Air, Sea, Road), ensuring excellent customer service through timely clearances, quotations, shipments, invoicing, and related activities. Key Responsibilities Handle full-cycle freight operations (import/export). Ensure timely job costing, invoicing, customs entries, and milestone updates. Deliver high-quality customer service and resolve queries promptly. Work closely with internal teams, customers, and suppliers. Use CargoWise and MS Office tools. Support monthly compliance and reporting tasks. Maintain cost control and assist in rate reviews. Participate in customer reviews and development. Support QA processes and team collaboration. Follow SOPs, KPIs, and company policies. About You Essential: GCSE/O-Level education or equivalent. Proven customer service and freight forwarding experience. Strong understanding of international transport (Air, Sea, Road). Good knowledge of IT systems (e.g. CargoWise). Fluent in English; other languages a plus. Preferred: Business-related background or training. Financial awareness and cost-conscious mindset. Skills & Competencies: Results-driven and quality-focused. Strong problem-solving and communication skills. Team player with flexibility (including shift/weekend work if needed). Able to follow SOPs and meet deadlines. If you are interested please apply with a fully up to date CV and we will be in touch ASAP! TPBN1_UKTJ
Freight Forwarder employer: M4 Recruitment - Heathrow Division
Contact Detail:
M4 Recruitment - Heathrow Division Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder
✨Tip Number 1
Familiarise yourself with CargoWise and other relevant IT systems before your interview. Being able to demonstrate your proficiency in these tools will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of international transport regulations and procedures. This will not only help you answer questions confidently but also highlight your commitment to the role.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in previous roles. Be ready to discuss specific situations where you resolved queries or improved processes.
✨Tip Number 4
Showcase your teamwork skills by discussing past experiences where collaboration was key to achieving a goal. This will resonate well, as the role requires working closely with various teams.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in freight forwarding and customer service. Emphasise your familiarity with international transport and any specific tools like CargoWise that you have used.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a team, as these are key competencies for the position.
Highlight Relevant Skills: In your application, clearly outline your skills related to the job description, such as your understanding of customs entries, invoicing, and compliance tasks. Use examples to illustrate how you've successfully managed these responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the freight forwarding industry.
How to prepare for a job interview at M4 Recruitment - Heathrow Division
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of freight forwarding operations, especially the end-to-end processes for air, sea, and road transport. Being able to discuss these confidently will show that you understand the core responsibilities of the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service or resolved queries effectively. This is crucial as the role heavily focuses on maintaining high-quality customer interactions.
✨Familiarise Yourself with CargoWise
Since the job requires using CargoWise, it’s beneficial to have a basic understanding of this software. If you’ve used similar IT systems, be ready to discuss how those experiences can translate to using CargoWise.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you faced challenges in freight operations and how you overcame them. Highlighting your problem-solving skills will demonstrate your ability to handle the demands of the role effectively.
