Product Owner, Repairs & Field Services
London - HYBRID
OUTSIDE IR35
6- 12 months
We are seeking an experienced Contract Product Owner to lead product strategy and transformation across a Repairs and Field Services environment within a large housing organisation.
This is an outcome-focused contract requiring someone who can take ownership of the product roadmap, drive discovery, develop and prioritise a transformation backlog, and translate operational challenges into practical, technology-enabled improvements.
Key Responsibilities
- Develop and own a 12 to 18-month product roadmap aligned with organisational priorities.
- Lead product discovery and assess opportunities for service and technology improvement.
- Build, maintain and prioritise a transformation backlog, including epics, features and user stories.
- Establish effective product governance and prioritisation processes.
- Develop recommendations for technology optimisation, investment and future service improvements.
- Provide clear handover documentation and recommendations to support future transformation activity.
Essential Experience
- Proven experience as a Product Owner or Product Manager delivering transformation within social housing, repairs, property services, housing operations or field services.
- Experience developing product strategies, roadmaps, governance frameworks and prioritised backlogs.
- Strong understanding of repairs and maintenance operations, including responsive repairs, planned works or compliance services.
- Experience with workforce management, scheduling, mobile working and field service technology.
- Ability to translate complex operational requirements into clear product priorities and delivery outcomes.
- Strong stakeholder management skills, with experience working across operational teams, IT, delivery partners and technology suppliers.
- Experience defining KPIs, measuring performance and demonstrating business benefits.
- A pragmatic, delivery-focused approach, with the ability to make decisions and maintain momentum in a complex transformation environment.
Desirable Experience
- Experience with field service or housing technology platforms such as Totalmobile, DRS, Microsoft Dynamics 365 Field Service, Oneserve or equivalent systems.
- Experience supporting wider IT, digital or service transformation programmes within a housing association or similar property services organisation.
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