At a Glance
- Tasks: Conduct market research and recruit participants for healthcare projects across Belgium and Switzerland.
- Company: Join M3, a global leader in innovative healthcare solutions.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Make a real impact in healthcare while developing your research skills.
- Qualifications: Fluency in Dutch and English, with strong communication and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Full-time
About M3:
A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.
About the Business Division:
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Essential Duties and Responsibilities:
- Project Recruitment
- Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed.
- Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects.
- Scheduling interviews.
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery.
- Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs.
- Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners.
- Ensure that outsource targets for allocated markets are achieved.
- Panel building and engagement
- Ensure that monthly registrations targets are met for in Belgium, Switzerland.
- Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels.
- Call new registrants to confirm and update email addresses.
- Call users to reactivate their accounts.
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Work with the Project Management team to resolve project specific issues for members/respondents.
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution.
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System.
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels.
- Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes.
- Investigate fraud respondents and take action based on M3 data quality procedures.
- Complete the verification process for newly registered members.
- Complete link testing for online Market Research projects and overlays for qualitative online screeners.
Qualifications
Education and Training Required:
Degree level or equivalent or equivalent experience.
Knowledge, Skills, Abilities:
- Fluency in Dutch and English, and other of the following languages would be preferred: Swedish, Norwegian, Danish, Dutch, German.
- Exhibit clear and effective communication both verbally and written with diverse audiences.
- Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities.
- Detail oriented with excellent analytical and investigative skills.
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Additional Information
Working hours: 9.00 - 17.30 CET or twice a week 9.30 – 18.00 CET (day confirmed on a monthly basis).
Market Research Associate (Dutch AND French speaking) Remote employer: M3USA
M3 is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the healthcare research sector. With a strong commitment to employee growth, M3 provides ample opportunities for professional development and advancement, all while supporting a flexible remote working environment that allows you to balance your personal and professional life effectively. Join us in Gothenburg and be part of a globally recognised company that values diversity and encourages meaningful contributions to the healthcare industry.
StudySmarter Expert Advice🤫
We think this is how you could land Market Research Associate (Dutch AND French speaking) Remote
✨Tip Number 1
Networking is key! Reach out to professionals in the market research field, especially those who speak Dutch and French. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Get a friend or use online resources to simulate the interview experience, focusing on common questions for market research roles.
✨Tip Number 3
Showcase your language skills! Since this role requires fluency in Dutch and French, make sure to highlight these abilities during interviews. Consider preparing a brief introduction or answers in both languages to impress your interviewers.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for us to get your details in front of the right people. Plus, it shows you're genuinely interested in joining our team at M3!
We think you need these skills to ace Market Research Associate (Dutch AND French speaking) Remote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Market Research Associate role. Highlight your experience in market research and any relevant language skills, especially in Dutch and French. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about market research and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your verbal and written communication skills in your application. Use clear language and structure to show us you can effectively engage with diverse audiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at M3USA
✨Know Your Company
Before the interview, take some time to research M3 and its role in the healthcare industry. Understand their services and how they operate in different markets. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Language Proficiency Matters
Since this role requires fluency in Dutch and French, be prepared to demonstrate your language skills during the interview. Practice common interview questions in both languages, and don’t hesitate to switch between them if asked. This will showcase your confidence and adaptability.
✨Showcase Your Communication Skills
As a Market Research Associate, effective communication is key. Prepare examples of how you've successfully communicated with diverse audiences in the past. Highlight any experience you have with cold calling or engaging with respondents, as this will be crucial for the role.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your analytical and investigative skills. Think of situations where you've had to troubleshoot issues or handle inquiries effectively. Be ready to discuss how you approached these challenges and what solutions you implemented.
