At a Glance
- Tasks: Lead and optimise global incentive programs, ensuring smooth payment operations and compliance.
- Company: Join M3, a global leader in innovative healthcare solutions with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, bonus schemes, health cover, and gym discounts.
- Other info: Remote work options available with excellent growth opportunities.
- Why this job: Make a real impact in the healthcare industry while developing your career in a dynamic environment.
- Qualifications: Experience in incentive operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
Company Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Due to our continued growth, we are hiring for a Global Incentives Program Manager at M3 Global Research, an M3 company.
About the Business Unit: M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Role Mission: Own and lead panel incentive management operations across M3MR Group divisions, providing strategic oversight of incentive program design, governance, and performance. Act as the first escalation point for complex payment issues, with accountability for controls, compliance, and audit readiness, and oversight of vendor relationships and delivery. Set standards and drive continuous improvement of technology payment tooling, processes, and reporting, coaching stakeholders across divisions to ensure consistent execution.
Essential Duties and Responsibilities: Including, but not limited to the following:
- Incentives Operations: Design, develop, and implement new incentive processes and optimise existing workflows across divisions to improve payment turnaround times, reduce processing cost and error rates, and increase panellist satisfaction. Ensure end-to-end accuracy and timeliness of standard and non-standard across all divisions of the M3 GR Group. Prepare/approve complex orders per supplier requirements and internal controls; clear on-hold items and high-value/edge cases with root-cause fixes. Maintain structured, secure data storage and correct permissions; keep Wallet/MR status current for internal/external users. Own allocated incentives compliance SOP: User interface reporting requirements by payment methods, data protection policies and rules, and documentation standards.
- Participant-Payment Compliance: Own the participant-payment compliance playbook: tax thresholds/reporting requirements by country, identity/anonymity rules, documentation and evidence standards. Partner with Finance on report accuracy, error resolution and local rules; implement gating controls and maintain complete audit trails. Prepare audit-ready evidence packs and assist responses to internal/external auditors.
- Payment-Ops Governance & Controls: Enforce pre-allocation safeguards: transactions/balance checks, value caps, reason codes, and dual approvals for exceptions; run high-value reviews. Publish a monthly KPI pack (turnaround times, failure/return rates, on-hold backlog, stakeholder SLA fulfilment) and drive remediation plans. Perform QA sampling and spot checks; document corrective/preventive actions.
- Vendor Management: Own commercial management of incentive/payment vendors: negotiate pricing, fees, rebates and service credits; improve contract terms (SLA, liability, data protection, settlement timelines) to reduce cost, mitigate risk, and deliver measurable financial benefit to M3MR Group. Act as day-to-day owner for incentive/payment vendors. Support RFPs/renewals with requirements, volumes, controls, and performance history.
- Tooling, UAT & Integrations: Serve as business owner for technology payment capabilities: define requirements, validate designs, write/maintain SOPs and runbooks. Manage UAT, data reconciliation, and go-live readiness; sign off on releases and ensure complete system logging (who/what/when).
- Stakeholder Management & Communication: Collaborate with other departments to lead and drive improvements on incentive design, risk management, and compliance constraints. Improve the panellist payment experience to drive retention: ensure fast, friction-free payouts, rapid correction of issues, and proactive respondent communication on status and resolution; use root-cause analysis and controls to prevent recurring incentive-payment issues. Coordinate respondent communications and escalations; ensure clear, timely updates and consistent templates across divisions.
- Knowledge, Coaching & Backup: Update SOPs, checklists, and quick guides; deliver refresher training to other departments. Coach coordinators on complex cases and quality standards; act as day-to-day backup to the Incentives manager when needed. Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively.
Qualifications
Education and Training Required: Bachelor’s degree or equivalency
Minimum Experience: Minimum of 3 years managing a staff of 3+ employees. 3-5+ years in incentive/payments operations or adjacent finance ops across multiple rails (bank, vouchers, PayPal, prepaid). Advanced spreadsheet skills (pivots, complex formulas, basic Power Query); confident with data validation/reconciliation. Proven vendor management and professional external communication. Demonstrated ownership of complex cases and continuous improvement.
Knowledge, Skill, Ability: Ability to lead a team made up of both junior and senior team members. Self-motivated and able to (re)prioritise tasks throughout the workday. Exceptional time management, organizational skills, and attention to detail. Well-developed analytical and creative problem-solving skills. The ability to work autonomously and in a team environment to successfully meet goals. The candidate must have exceptional written and verbal communication skills. The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
Employee Benefits: 25 days annual leave. Participation in a company bonus scheme linked to personal and company performance. Group Life Cover 4x salary. Pension 4%/4% employee/employer contributions. Vitality health. Staff discount scheme. Discounted gym membership.
Global Incentives Program Manager in London employer: M3USA
M3 is an exceptional employer that fosters a dynamic and innovative work culture, offering employees the chance to contribute to groundbreaking solutions in the healthcare industry. With a strong focus on employee growth, M3 provides comprehensive benefits including 25 days of annual leave, participation in a bonus scheme, and opportunities for professional development within a globally recognised organisation. Located in a vibrant area with access to various amenities, M3 ensures a supportive environment where team members can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Global Incentives Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and tech industries. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings at M3 or similar companies.
✨Tip Number 2
Prepare for interviews by researching M3's values and recent projects. Tailor your answers to show how your experience aligns with their mission. We want to see your passion for innovative solutions in healthcare!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience in incentive management and vendor relations clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M3 team and contributing to our growth.
We think you need these skills to ace Global Incentives Program Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Global Incentives Program Manager role. Highlight relevant experience in incentive management and any leadership roles you've held. We want to see how your skills align with our mission at M3!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your understanding of compliance and vendor management, as these are key for us.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Use numbers and examples to demonstrate how you've improved processes or led teams in the past. We love seeing results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at M3!
How to prepare for a job interview at M3USA
✨Know Your Incentives Inside Out
Before the interview, make sure you understand the ins and outs of incentive management. Familiarise yourself with different payment methods, compliance requirements, and how to optimise workflows. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Analytical Skills
As a Global Incentives Program Manager, you'll need strong analytical skills. Prepare examples from your past experiences where you've used data to drive decisions or improve processes. Be ready to discuss how you can apply these skills to enhance M3's incentive programs.
✨Demonstrate Vendor Management Experience
Vendor management is key in this role. Think of specific instances where you've negotiated contracts or improved vendor relationships. Highlight your ability to manage multiple stakeholders and ensure compliance, as this will resonate well with the interviewers.
✨Prepare Questions About Continuous Improvement
M3 values continuous improvement, so come prepared with questions about their current processes and how they measure success. This shows your proactive mindset and willingness to contribute to the company's growth. It also gives you insight into their culture and expectations.
