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- Tasks: Lead patient recruitment strategies and optimise resources for global market research projects.
- Company: Join M3, a leading digital healthcare solutions provider with a mission to improve lives.
- Benefits: Enjoy 25 days annual leave, bonus schemes, and health benefits including gym discounts.
- Why this job: Make a real impact in healthcare by enhancing patient recruitment and engagement.
- Qualifications: 5+ years in market research and experience managing teams required.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 48000 - 84000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Company Description
M3 is the global leader in digital solutions in healthcare. We work with sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually. Founded in 2000, with start-up investment capital from Sony, M3’s mission is to use the internet to increase the number of people who can live longer and healthier lives, and to reduce unnecessary medical costs.
Key achievements include:
- Named in Fortune's 2020 "Future 50" list
- Ranked in Forbes' 2020 Global 2000 list
- M3 is the only company incorporated after 2000 to be included in the Nikkei 225 Index
- Listed in Forbes' "Asia's 200 Best Over a Billion" in 2019
- In 2020 M3 founded the M3: Stop COVID-19 Fund
M3’s legacy lies in trusted physician platforms, enabling medical education, job placement, and market research to improve global patient outcomes.
Due to our continued growth, we are hiring for an Associate Director - Global Patient Recruitment at M3 Global Research, an M3 company.
About the Business Unit:
M3 Global Research provides comprehensive market research recruitment and support services with relationships reaching respondents in more than 70 countries worldwide. It maintains ISO 20252 and 27001 certifications with high-quality data collection and project management capabilities across quantitative and qualitative techniques.
Job Description
The Associate Director of Global Patient Recruitment is accountable for supervising the Patient Recruitment team, optimizing internal resources across projects to improve gross profit and reduce reliance on third-party providers. This role delivers high-quality, patient-focused recruitment solutions for global qualitative and quantitative market research initiatives, collaborating with Sales, Client Services, and Panel to design scalable, compliant recruitment strategies that maximize internal capabilities and minimize outsourcing.
Essential Duties and Responsibilities:
- Lead patient recruitment strategy with clear processes and guidelines to reduce outsource costs and grow M3 Global Research patient panels.
- Strategize panel recruitment across US and EU markets to increase panel size and profitability.
- Assist in introducing new custom recruitment options and improve gross profit on a project level.
- Join internal kickoff calls and project meetings to discuss fieldwork strategy, develop execution plans, and monitor adherence to the project plan.
- Monitor improvements to patient recruitment initiatives and share audit reports to enable accountability and further process enhancement.
- Manage, mentor, appraise and develop allocated staff, ensuring KPIs are met.
- Support digital recruitment strategy by leveraging affiliate partners, referrals, social media, patient associations, group recruitment, and display advertising to increase project completes and grow patient panels.
- Assess technology requirements and implement solutions to enhance efficiency in recruitment strategies.
- Lead or participate in taskforces or working groups aligned with business objectives (gross profit, cost reduction, etc.).
- Partner with other M3 companies to strategize synergies that could enhance project feasibility.
- Conduct internal audits to evaluate staff adherence to recruitment processes and quality, deliver reports, and propose actionable plans to improve profitability and satisfaction of clients and panelists.
- Support recruitment and engagement of patient support groups and associations, ensuring long-term partnerships.
- Support design, execution, and continuous improvement of global patient panel growth strategies across markets.
Qualifications:
Minimum Experience:
- Minimum of 5 years in market research
- Minimum of 3 years in Quantitative or Qualitative Market Research Project Management or Fieldwork, preferably on Patient and/or Consumer projects
- Minimum of 2 years managing a staff of 3+ employees
Knowledge, Skills & Abilities:
- Extensive experience in active Quantitative or Qualitative Project or Panel Management in a patient/healthcare market research field
- Comprehensive knowledge of patient recruitment and securing hard-to-reach targets
- Understanding of domestic and international market research projects
- Ability to lead a team with mixed experience levels
- Self-motivated with the ability to re-prioritize tasks
- Excellent time management, organization, attention to detail and multitasking
- Strong analytical and creative problem-solving skills
- Ability to work autonomously and in a team to meet objectives
- Strong written and verbal communication skills
- Strong Microsoft Office skills (Excel, Outlook, Word) and quick to learn new technologies
- Commitment to maintaining quality and adhering to M3’s ISO quality management system
Additional Information:
Benefits:
- 25 days annual leave
- Participation in a company bonus scheme linked to personal and company performance
- Group Life Cover 4x salary
- Pension 4%/4% employer/employee contributions
- Vitality medical after probation
- Staff discount scheme
- Discounted gym membership
Note: This description may be subject to change to meet business needs.
Associate Director - Global Patient Recruitment in London employer: M3USA
Contact Detail:
M3USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director - Global Patient Recruitment in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and market research sectors. Use LinkedIn to connect with professionals at M3 and other companies, and don’t be shy about asking for informational interviews. It’s all about making those connections!
✨Tip Number 2
Prepare for your interviews by researching M3 and its mission. Understand their patient recruitment strategies and think of ways you can contribute. Show them you’re not just another candidate; you’re someone who gets their goals and can help achieve them.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in market research and project management clearly. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Associate Director position.
We think you need these skills to ace Associate Director - Global Patient Recruitment in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Director role. Highlight your experience in market research and patient recruitment, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about patient recruitment and how your skills align with our mission at M3. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and improve processes. Numbers speak volumes, so if you’ve increased panel sizes or reduced costs, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at M3!
How to prepare for a job interview at M3USA
✨Know Your Stuff
Make sure you understand the ins and outs of patient recruitment and market research. Brush up on your knowledge about quantitative and qualitative methods, as well as the specific challenges in healthcare. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Associate Director, you'll be leading a team. Be prepared to discuss your management style and share examples of how you've successfully mentored or developed staff in the past. Highlight any strategies you've implemented that improved team performance or project outcomes.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've had to strategise or optimise resources in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with the Company’s Mission
M3 is all about improving patient outcomes and reducing medical costs. Familiarise yourself with their mission and values, and be ready to discuss how your personal goals align with theirs. Showing that you’re passionate about making a difference in healthcare can set you apart from other candidates.
