At a Glance
- Tasks: Engage with customers via email, phone, and video to resolve issues and enhance their experience.
- Company: Join RotaMaster, a leader in software development focused on user experience and business success.
- Benefits: Enjoy hybrid working, 25 days holiday, performance bonuses, and private medical insurance.
- Other info: Dynamic work environment with opportunities for continuous learning and career growth.
- Why this job: Be part of a team that drives healthcare innovation and makes a real impact.
- Qualifications: 1 year in customer support, excellent communication skills, and a passion for technology.
The predicted salary is between 30000 - 40000 € per year.
Company Description
About the Business Division: RotaMaster is at the forefront of software development, crafting high-quality applications. Our team is dedicated to pushing the boundaries of what's possible, creating solutions that enhance user experiences and drive business success. RotaMaster is looking for an enthusiastic and dependable Customer Support Specialist to join our team.
Job Description
What you’ll be doing:
- Engaging with new & existing customers across email, phone, & video, including webinars & virtual support sessions as needed.
- Taking ownership of customer issues from initial contact to resolution, keeping customers updated throughout, ensuring everything is documented clearly.
- Troubleshooting system issues, navigating unique ways of working, & collaborating with internal teams where needed to find the right solution.
- Building strong relationships with customers by being approachable, reliable, & genuinely helpful.
- Develop a deep level of expertise on RotaMaster’s capabilities & features, staying informed as the product & health & care industries evolve.
- Working closely with implementation, product, & technical teams to improve the overall customer experience.
- Contributing to customer how-to guides, internal documentation/testing, & support processes to help both customers & colleagues succeed.
- Investigating and replicating system issues before escalating bugs to Product and Development teams with clear and accurate information.
- Playing an active role in improving how we deliver support as a team.
You’ll thrive in this role if you:
- Are passionate about technology with a natural curiosity about how things work.
- Possess the drive & enthusiasm to keep learning & growing.
- Have a natural gift for building rapport & trust with customers & colleagues.
- Foster a genuine passion for engaging with customers every day, helping them succeed & showcasing the real value of our product.
Qualifications
What we’re looking for:
- At least 1 year of experience in a customer support, helpdesk or SAAS service-focused role.
- Exceptional written & verbal communication; confidence in phone interactions, clear writing, & ability to explain complex topics simply & concisely.
- Interest in learning new technologies & curious about systems & products work.
- Excellent time management & organisational abilities to balance a varied, fast-paced workload effectively.
- Ability to connect confidently with customers over video for webinars, virtual sessions, & one-on-one calls, as well as over the phone.
- Skilled at building trust & rapport with customers to maintain open communication & strong relationships.
- Enthusiasm for continuous learning & self-improvement to enhance skills & performance in the role.
- Confident in challenging existing ways of working & presenting innovative, fresh perspectives to help RotaMaster & our customers succeed.
Additional Information
What we offer: 37.5 Hours a week, hybrid working. 25 days holiday. Performance based bonus. Private Medical insurance. Life cover. Healthcare cash back scheme. Group Pension Plan.
About M3 EU: M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.
Customer Support Specialist in Leeds employer: M3USA
RotaMaster is an exceptional employer that fosters a dynamic and innovative work culture, where every team member plays a vital role in enhancing user experiences and driving business success. With a commitment to employee growth, we offer extensive learning opportunities, hybrid working arrangements, and a comprehensive benefits package including private medical insurance and performance-based bonuses. Join us at M3 EU, where you can make a meaningful impact in the healthcare sector while enjoying a supportive and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Leeds
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into RotaMaster's products and services. This way, you can show off your knowledge and passion for their tech during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when handling tricky questions or situations in the real deal.
✨Tip Number 3
Be yourself! Authenticity goes a long way in building rapport with customers and interviewers alike. Share your genuine enthusiasm for helping others and your curiosity about technology.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the RotaMaster team and ready to contribute to their mission.
We think you need these skills to ace Customer Support Specialist in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for technology and customer support shine through. We want to see that you’re genuinely excited about helping customers and solving their issues!
Be Clear and Concise:Make sure your written communication is straightforward and easy to understand. We appreciate applicants who can explain complex topics simply, so keep it clear and to the point!
Tailor Your Application:Take a moment to customise your application for the Customer Support Specialist role. Highlight your relevant experience and skills that align with what we’re looking for, especially your ability to build rapport with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at M3USA
✨Know the Product Inside Out
Before your interview, make sure you dive deep into RotaMaster’s capabilities and features. Familiarise yourself with their software and how it enhances user experiences. This will not only show your enthusiasm but also help you answer questions confidently.
✨Practice Your Communication Skills
Since this role involves engaging with customers via various channels, practice articulating complex topics simply and clearly. You could even do mock interviews with friends or family to get comfortable with phone and video interactions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of customer issues in the past. Think about specific situations where you successfully troubleshot a problem or collaborated with teams to find solutions. This will demonstrate your ability to handle challenges effectively.
✨Build Rapport During the Interview
Remember, building strong relationships is key in this role. Be approachable and friendly during your interview. Show genuine interest in the interviewer’s questions and share your passion for helping customers succeed. This will leave a lasting impression!
