Account Manager

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Company Description

About the Business Division:

This role is part of ONEHealth Communications, a subsidiary of M3 Inc., which is a specialist Healthcare Communications agency working in partnership with our clients to deliver end-to-end marketing services across three key areas of Media Buying, Creative and Content and Email, currently employing a team of 32. This is supported by Data4NHS, providing one of the largest GDPR compliant email databases of Healthcare Professionals (HCP) in the UK.

Job Description

We are searching for an experienced Account Manager, who will be responsible for managing projects across multiple client accounts and maintaining these relationships. The Account Manager will be responsible for the day-to-day management of all projects from commencement to completion within the client accounts to which they are assigned. The ideal candidate would be proven at delivering digital projects and campaigns.

This is a hybrid role and will require 1-2 days per week in the London office.

Responsibilities

1. A pivotal role in the agency team delivering campaigns for healthcare clients.
2. Manage the day-to-day relationship with clients and proactively spot new opportunities for clients.
3. Ownership of discrete accounts and projects under the guidance of an Account Director, translate briefs into action, monitor progress and ensure delivery of desired results.
4. Understand clients’ business sectors and closely monitor competitors.
5. Provide recommendations to optimise campaigns based on analysis of performance.
6. Manage Veeva PromoMats approval process where appropriate on behalf of clients.

Qualifications

1. Experience in a healthcare agency delivering content projects and multi-channel communication solutions.
2. Experience in Healthcare (POM & consumer) essential.
3. Proactive and highly organised, with excellent project management skills and a proven ability to multi-task.
4. A creative and analytical mind, with a proven ability to interpret large amounts of information.
5. Excellent interpersonal, verbal and written communication skills.
6. Experience with pharma approval software systems desired, Veeva PromoMats experience would be of benefit.
7. Ability to work both on own initiative and as part of a team.
8. High level customer relationship management skills with a proven ability to develop and maintain customer relationships.
9. Life sciences degree is desirable.

Benefits:

• 25 days annual leave.
• Participation in a company bonus scheme linked to personal and company performance.
• Group Life Cover 4x salary.
• Pension 4%/4% employee/employer contributions.
• Vitality medical after probation.
• Staff discount scheme.
• Discounted gym membership.

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