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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts in a dynamic environment.
- Company: Join M3 EU, a leader in healthcare innovation with a mission to improve global health.
- Benefits: Gain hands-on experience, work in a collaborative team, and enjoy a flexible hybrid work model.
- Other info: Be part of a vibrant team dedicated to advancing healthcare through technology.
- Why this job: Make a real impact in healthcare while developing your IT skills in a supportive setting.
- Qualifications: Experience with Windows systems, problem-solving skills, and a customer-focused approach are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
About the Business Division:
This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers.
About the Role
We are seeking a skilled and proactive IT Support Engineer (6-month contract) to join our small IT team. As the primary point of contact for IT queries and issues, you will provide hardware and software support to internal staff, manage user accounts and permissions, and help maintain business-critical systems.
Key Responsibilities
- Technical Support
- Act as the first point of contact for all IT support requests (email, chat, helpdesk, phone)
- Diagnose and troubleshoot hardware and software issues, escalating complex problems where appropriate
- Install, configure, and update applications on Windows and MacOS devices
- Provide clear guidance to users on software functionality and best practices
- Hardware Management
- Support and troubleshoot Windows laptops and other end-user devices
- Perform hardware upgrades, repairs, and replacements
- Deploy new hardware to staff (if local to Milton Park office)
- Maintain an accurate inventory of IT hardware assets
- User Account and Access Management
- Create, modify, and deactivate user accounts in Active Directory and Microsoft 365
- Manage user roles, permissions, and group memberships across multiple platforms
- Administer access to cloud-based solutions including Jira and other business applications
- Ensure timely offboarding and maintain security compliance standards
- Systems and Infrastructure Support
- Working closely with the IT System Administrator to support business systems
- Maintain up-to-date technical documentation, configuration guides and knowledge base articles
Technologies Used
- Operating Systems & Infrastructure: Windows Server 2008-2016, Windows 11, MacOS, VMware
- Microsoft Cloud Services: Microsoft 365 / Office 365, Entra ID (Azure AD), Intune, SharePoint online
- Cloud & Infrastructure: AWS
- Business Applications: Jira, Confluence
- Security & Management: NinjaOne RMM, Harmony SASE, Webroot/Opentext AV
Qualifications
Essential Requirements
- Strong demonstrable experience supporting Windows-based systems in a business environment
- Proven experience upgrading, troubleshooting, and managing computer hardware
- Practical knowledge of user account management in Active Directory and Microsoft 365 environments
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently
- Ability to work independently, prioritise workload, and manage multiple tasks effectively
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users
- Highly organised with exceptional attention to detail
- Customer-focused approach with a commitment to delivering excellent service
Desirable Requirements
- Experience supporting MacOS devices in a mixed-platform environment
- Knowledge of network administration, including VPNs, firewalls, and network troubleshooting
- Experience providing formal 1st and 2nd line IT support in a helpdesk or service desk environment
- Familiarity with cloud-based platforms such as Jira, Confluence, or similar business applications
- Experience with IT service management (ITSM) tools and remote management software
- Relevant IT qualifications (e.g., CompTIA A+, Microsoft certifications, ITIL Foundation)
- Understanding of information security principles and data protection requirements
About M3 EU:
M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilise the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.
IT Support Engineer (6-month contract) in Abingdon employer: M3USA
Contact Detail:
M3USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (6-month contract) in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Doctors.net.uk. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the specific tools mentioned in the job description. Show us you know your stuff with Windows, MacOS, and cloud platforms like Jira!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills during the interview. We love candidates who can think on their feet and tackle issues head-on, so be ready to share examples of how you've resolved tech problems in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team at M3 EU.
We think you need these skills to ace IT Support Engineer (6-month contract) in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows-based systems and user account management. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can diagnose problems efficiently, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at M3USA
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and MacOS systems, as well as any specific software mentioned in the job description. Be ready to discuss your experience with troubleshooting and managing hardware, as this will be crucial for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Think of specific scenarios where you had to escalate problems or provide clear guidance to users, as this will demonstrate your ability to handle IT support effectively.
✨Familiarise Yourself with User Management
Since user account management is a key responsibility, make sure you understand how to create, modify, and deactivate accounts in Active Directory and Microsoft 365. Being able to explain these processes clearly will show that you're ready to hit the ground running.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms, as you'll need to communicate with non-technical users. Good communication skills are essential for providing excellent customer service, so think about how you can convey complex information clearly and concisely.