Associate Director, Qualitative Research in London

About M3

A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Business Unit Mission

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of Qualitative and quantitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Role Mission

The mission of the Associate Director of Qualitative Research is to manage and oversee a Client service Team. The individual will be a leader for their team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities

• Manage, mentor, appraise and develop team members, monitoring team KPIs and workload distribution.
• Provide guidance and mentoring to members of the operations team.
• Manage project escalations to ensure the project is completed on time and within budget, partnering with internal stakeholders to address issues and improve performance on research projects.
• Work closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigate and manage project escalations, ensuring the project is completed on time and to the satisfaction of the client.
• Monitor productivity and quality of data collection of the team’s projects.
• Oversee the billing process of the team, ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service.
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other team members, and providing a consistent and solution-oriented approach across each touch point of the client journey.
• Oversee the training of new team members and the training needs of current employees.
• Approve annual leave, expense reports, and quarterly reviews of direct reports.

Education and Training Required

• Bachelor’s degree or equivalent work experience preferred.
• 5+ years of experience in Qualitative Market Research.
• 3+ years of project management experience.
• 2+ years of experience in healthcare-focused Market Research required.
• Minimum of 1 year of experience managing employees preferred.
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patient referrals (preferred).

Knowledge, Skills, and Ability

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Work well under pressure and meet deadlines.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, PowerPoint, and Word.
• Have well-developed analytical and problem-solving skills.
• Work autonomously and in a team environment to meet departmental objectives.

Company Disclaimer: This job description does not represent an all-exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.