At a Glance
- Tasks: Provide expert technical support for live broadcast content and ensure flawless delivery.
- Company: Join IMG, a leading global sports marketing agency with exciting projects.
- Benefits: Enjoy competitive salary, flexible shifts, and opportunities for international travel.
- Other info: Work in a fast-paced environment with excellent career growth potential.
- Why this job: Be part of a dynamic team that impacts global sports broadcasting.
- Qualifications: Experience in network or broadcast engineering and strong problem-solving skills.
The predicted salary is between 37800 - 46200 £ per year.
Who We Are
IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and event management. It powers growth of revenues, fanbases and IP for more than 250 federations, associations, events, and teams.
Working Conditions
- Permanent role, Shift work
- Location: London, Gunthorpe St (with potential for international travel).
- Reports To: Head of TOC, Cingularity - IMG Media.
Unusual Challenges
International travel will be required at least one year to support our global team. The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences. Cingularity operates a hybrid follow‑the‑sun support model, and this role's working hours are on an evolving shift pattern. Engineers do not work hours between 00:00 and 07:00.
Purpose
To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services, including through automation and AI.
This role requires a strong blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.
Key Responsibilities
- Operational Support & Team Contribution: Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools. Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage. Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team. Review, process, and monitor planned work activities, ensuring minimal disruption to live services.
- Service & Solution Delivery: Execute live transmissions, including routing, check‑in, monitoring, and check‑out procedures, ensuring flawless service delivery. Provide direct customer support via phone and email, address service issues, bookings, and other enquiries, and collaborate with partners and suppliers as needed. Proactively identify and address potential issues before they impact service delivery.
- Technical Execution & Incident Management: Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact. Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis. Assist in the development and maintenance of incident management and disaster recovery plans.
- Process Optimisation & Documentation: Contribute to reviewing, refining, and documentation of TOC workflows, processes, and procedures. Identify repetitive or manual TOC tasks suitable for automation, and help build, test, and document automated workflows. Maintain accurate records of network configurations, service documentation, and incident logs.
- Technology Implementation & Support: Assist in the implementation of bespoke customer solutions, working alongside project management. This includes device configuration and testing, network and service documentation, installation and commissioning. Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks.
Skills and Qualifications
- Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge.
- Strong knowledge of Broadcast environments and workflows.
- Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers.
- In‑depth knowledge and experience of TCP/IP Stack, including switching, routing, and multicast.
- Proficiency in Microsoft 365 or Google Workspace, with excellent working knowledge of Excel or Google Sheets.
- Excellent interpersonal, written, and oral communication skills.
- Proven record of providing an exceptional customer experience.
- Excellent attention to detail and the ability to remain focused under pressure.
- Proven analytical and problem‑solving skills.
- The ability to follow and develop operational processes to a high standard.
- Drive to build their knowledge and skills on existing and emerging technologies.
- A modern, automation‑first mindset: always looking for ways to automate repetitive tasks and to use AI and scripting to make the TOC faster and more reliable.
- Self‑motivated and organised individual.
- Flexibility to work unsociable hours as required to cover sporting events.
Advantageous
- Knowledge of the Net Insight portfolio, including experience on the MSR platform.
- Experience with standard routing protocols such as OSPF and BGP.
- Experience in video and audio encoding technologies and parameters.
- Knowledge of fibre optical technologies with experience in deployments and troubleshooting.
- Proficient in Windows, Linux, and macOS operating systems.
- Experience with booking systems and/or automation systems.
- A degree in engineering, telecommunications, or a related field.
- Scripting and automation experience (e.g., Python, Ansible, REST APIs, or workflow tools).
Additional Core Competencies
In addition, success at IMG is driven by four core competencies that apply to all employees:
- Business Acumen – Understanding financial drivers, interpreting business data, aligning decisions to strategic outcomes.
- Operational Excellence – Driving efficiency, governance, and continuous improvement in delivery & operations.
- Innovation Mindset – Cultivating curiosity, experimentation, and forward‑looking capability development.
- Leadership & Collaboration – Inspiring others, building trust, and enabling collaboration across teams.
TKO EEO Statement
TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment.
TOC Network Engineer, Cingularity in London employer: M337 IMG Media Limited
M337 IMG Media Limited is an attractive employer due to its dynamic work environment and opportunities for professional growth. Employees engage with high-profile sports events and organizations, fostering a collaborative and innovative culture.
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We think you need these skills to ace TOC Network Engineer, Cingularity in London
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