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- Tasks: Assist in project recruitment and manage communication with panel members.
- Company: Join M3, a global leader in innovative healthcare solutions with a strong presence worldwide.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Be part of impactful projects in healthcare while enhancing your skills in a supportive team culture.
- Qualifications: Fluency in French and English, along with a degree or equivalent experience required.
- Other info: Entry-level position ideal for high school and college students looking to kickstart their careers.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.
About The Business Division: This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job Description
Essential Duties and Responsibilities:
- Project Recruitment: Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed. Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects. Scheduling interviews. Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery. Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs. Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners. Ensure that outsource targets for allocated markets are achieved.
- Panel building and engagement: Ensure that monthly registrations targets are met for in Belgium, Switzerland. Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels. Call new registrants to confirm and update email addresses. Call users to reactivate their accounts. Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Work with the Project Management team to resolve project specific issues for members/respondents. Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution. Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System. Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels. Provide high quality support to M3 Global Research members via telephone and email/support ticket communication. Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes. Investigate fraud respondents and take action based on M3 data quality procedures. Complete the verification process for newly registered members. Complete link testing for online Market Research projects and overlays for qualitative online screeners.
Qualifications
Education and Training Required: Degree level or equivalent or equivalent experience.
Knowledge, Skills, Abilities:
- Fluency in French and English.
- Exhibit clear and effective communication both verbally and written with diverse audiences.
- Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities.
- Detail oriented with excellent analytical and investigative skills.
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Seniority level: Entry level
Employment type: Full-time
Job function: Project Management
Industries: Market Research
Project Assistant (French Speaking) employer: M3
Contact Detail:
M3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Assistant (French Speaking)
✨Tip Number 1
Familiarise yourself with the healthcare and market research sectors, especially in Belgium and Switzerland. Understanding the local market dynamics will help you engage more effectively with potential respondents and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your cold calling skills. Since the role involves reaching out to panelists via phone, practice your pitch and how to handle objections. This will show your confidence and ability to communicate clearly, which is crucial for this position.
✨Tip Number 3
Network with professionals in the market research field, particularly those who have experience in project recruitment. Attend relevant webinars or local meetups to build connections that could provide insights or even referrals for the job.
✨Tip Number 4
Demonstrate your proficiency in both French and English during any interactions. Being bilingual is a key requirement for this role, so make sure to showcase your language skills in conversations and when discussing your experiences.
We think you need these skills to ace Project Assistant (French Speaking)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Project Assistant position. Understand the essential duties and responsibilities, especially those related to project recruitment and panel building.
Highlight Relevant Skills: In your CV and cover letter, emphasise your fluency in French and English, as well as your communication skills. Mention any experience you have with project management or market research, as these are key aspects of the role.
Tailor Your Application: Customise your CV and cover letter to reflect how your background aligns with the specific requirements of the job. Use keywords from the job description to demonstrate that you are a good fit for the position.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at M3
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with diverse audiences.
✨Know the Company Inside Out
Familiarise yourself with M3's services and their impact on the healthcare industry. Understanding their global presence and specific operations in Belgium and Switzerland will show your genuine interest in the company and the role.
✨Demonstrate Your Communication Skills
As a Project Assistant, clear communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Highlight your ability to engage with panel members professionally.
✨Show Your Analytical Side
This position requires detail-oriented individuals with strong analytical skills. Be ready to discuss past experiences where you had to analyse data or troubleshoot issues, showcasing your problem-solving abilities.
