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- Tasks: Conduct market research and recruit participants for healthcare projects across Scandinavia.
- Company: Join a leading global tech company transforming healthcare through innovative research solutions.
- Benefits: Remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Fluency in Danish and English, plus strong communication and analytical skills.
- Other info: Work with a diverse team and enjoy a supportive culture focused on innovation.
The predicted salary is between 28800 - 43200 £ per year.
About M3
A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.
About the Business Division:
The role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
About the Role
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job Description
Essential Duties and Responsibilities Including, but not limited to the following:
- Project Recruitment
- Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed.
- Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects.
- Scheduling interviews.
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery.
- Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs.
- Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners.
- Ensure that outsource targets for allocated markets are achieved.
- Ensure that monthly registrations targets are met for Scandinavia region and any other QQFS assigned markets are fully executed.
- Execute the allocated panel building initiatives in Scandinavia region and any other QQFS assigned markets are fully executed.
- Call new registrants to confirm and update email addresses.
- Call users to reactivate their accounts.
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Work with the Project Management team to resolve project specific issues for members/respondents.
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution.
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System.
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels.
- Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes.
- Investigate fraud respondents and take action based on M3 data quality procedures.
- Complete the verification process for newly registered members.
- Complete link testing for online Market Research projects and overlays for qualitative online screeners.
Qualifications
- Fluency in Danish and English and ONE other language is preferred: (French, German, Finnish, Swedish, Norwegian, Dutch).
- Exhibit clear and effective communication both verbally and written with diverse audiences.
- Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities.
- Detail oriented with excellent analytical and investigative skills.
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Additional Information
Working hours Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET) Monday - Friday.
Please submit your CV in English.
Market Research Associate (Danish Speaking) - Remote employer: M3 USA
Contact Detail:
M3 USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Research Associate (Danish Speaking) - Remote
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through professional groups. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing about M3 and its innovative solutions will help you stand out and show your genuine interest in the role.
✨Tip Number 3
Practice your cold calling skills! Since the role involves reaching out to panelists, being comfortable on the phone is key. Role-play with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Market Research Associate (Danish Speaking) - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Market Research Associate role. Highlight your experience in market research, especially in the healthcare sector, and don’t forget to mention your language skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for at QQFS. Keep it engaging and to the point.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to communicate clearly and effectively. Use professional language but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at M3 USA
✨Know Your Market Research
Make sure you brush up on the latest trends in market research, especially within the healthcare sector. Familiarise yourself with qualitative and quantitative methods, as well as any recent studies or innovations that M3A has been involved in.
✨Show Off Your Language Skills
Since this role requires fluency in Danish and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your comfort level and proficiency.
✨Prepare for Cold Calling Scenarios
As the role involves reaching out to panelists via phone, think about how you would handle a cold call. Prepare a brief script or key points to discuss, and practice responding to potential objections or questions from respondents.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to share examples of how you've successfully communicated with diverse audiences in the past, whether through email, phone, or face-to-face interactions. This will show that you can build strong relationships with panel members.
