Project Director, Qualitative Research in London

The mission of the Project Director of Qualitative Research is to manage and oversee a Client service Team. The individual will be a leader for their team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Project Director will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities

• Provide guidance and mentoring to members of the operations team.
• Manage project escalations to ensure the project is completed on time and within budget; partner with internal stakeholders to address issues and improve performance on research projects.
• Work closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigate and manage project escalations; ensure projects are completed on time and satisfy client expectations.
• Monitor productivity and quality of data collection for the team’s projects.
• Oversee the billing process and ensure projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service.
• Execute client service improvement plans on allocated accounts, collaborating with sales and other team members, and providing a consistent and solution‑oriented approach across each touch point of the client journey.

Qualifications

Education and Training

• Bachelor’s degree or equivalent work experience preferred.

Minimum Experience

• 5+ years of experience in Qualitative Market Research.
• 3+ years of project management experience.
• Experience in healthcare‑focused Market Research preferred.
• Experience with complex market research projects that could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred).

Knowledge, Skill, Ability

• Self‑motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to meet deadlines and work under pressure.
• Exceptional written and verbal communication skills.
• Strong Microsoft Office skills including Excel, Outlook, and Word.
• Well‑developed analytical and problem‑solving skills.
• Ability to work autonomously and in a team environment to meet departmental objectives.

Benefits

• 25 days annual leave.
• Participation in an annual bonus scheme.
• Pension 4%/4% employee/employer contributions of qualifying earnings.
• Company’s medical cash plan; access to subsidised gym membership and staff discount scheme.
• Cycle scheme.