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- Tasks: Conduct market research and recruit participants for healthcare projects across Scandinavia.
- Company: Join M3, a global leader in innovative healthcare solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Fluency in Danish and English, with strong communication and analytical skills.
- Other info: Flexible working hours and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
About M3
A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.
About the Business Division:
The role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
About the Role
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job Description
Essential Duties and Responsibilities Including, but not limited to the following:
- Project Recruitment
- Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed.
- Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects.
- Scheduling interviews.
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery.
- Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs.
- Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners.
- Ensure that outsource targets for allocated markets are achieved.
- Ensure that monthly registrations targets are met for Scandinavia region and any other QQFS assigned markets are fully executed.
- Execute the allocated panel building initiatives in Scandinavia region and any other QQFS assigned markets are fully executed.
- Call new registrants to confirm and update email addresses.
- Call users to reactivate their accounts.
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Work with the Project Management team to resolve project specific issues for members/respondents.
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution.
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System.
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels.
- Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes.
- Investigate fraud respondents and take action based on M3 data quality procedures.
- Complete the verification process for newly registered members.
- Complete link testing for online Market Research projects and overlays for qualitative online screeners.
Qualifications
- Fluency in Danish and English and ONE other language is preferred: (French, German, Finnish, Swedish, Norwegian, Dutch).
- Exhibit clear and effective communication both verbally and written with diverse audiences.
- Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities.
- Detail oriented with excellent analytical and investigative skills.
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Additional Information
Working hours Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET) Monday - Friday. Please submit your CV in English.
Market Research Associate (Danish Speaking) - Remote in London employer: M3 USA
Contact Detail:
M3 USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Research Associate (Danish Speaking) - Remote in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at M3 or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching M3 and its services. Knowing their projects and values will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your Danish and English skills! Since this role requires fluency in both, being able to communicate effectively will be key during interviews and when interacting with team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Market Research Associate (Danish Speaking) - Remote in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Market Research Associate role. Highlight any relevant experience in market research or data collection, especially if it relates to the healthcare industry. We want to see how your skills match what we're looking for!
Show Off Your Language Skills: Since this role requires fluency in Danish and English, don’t forget to showcase your language skills prominently. If you speak any additional languages, mention those too! It’s a great way to stand out to us.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like we expect from our team members!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at M3 USA
✨Know Your Market
Before the interview, dive deep into M3's role in the healthcare industry. Familiarise yourself with their services and recent projects, especially in the Nordics and Benelux regions. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Language Skills
Since fluency in Danish and English is essential, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to ensure you're comfortable switching between them.
✨Prepare for Cold Calling Scenarios
As the role involves project recruitment and cold calling, think about how you would approach a potential respondent. Prepare a brief pitch that highlights your communication skills and ability to engage with diverse audiences.
✨Highlight Your Analytical Skills
The job requires detail-oriented analytical skills. Be ready to discuss examples from your past experiences where you've successfully handled data or resolved issues. This will demonstrate your capability to manage the responsibilities of the role effectively.