At a Glance
- Tasks: Engage with customers via email, phone, and webinars to resolve issues and enhance their experience.
- Company: Join RotaMaster, a leader in innovative software development for healthcare solutions.
- Benefits: Enjoy hybrid working, 25 days holiday, performance bonuses, and private medical insurance.
- Other info: Dynamic work environment with opportunities for continuous learning and career growth.
- Why this job: Be part of a team that drives healthcare innovation and makes a real impact.
- Qualifications: 1 year in customer support, strong communication skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
About the Business Division: RotaMaster is at the forefront of software development, crafting high-quality applications. Our team is dedicated to pushing the boundaries of what's possible, creating solutions that enhance user experiences and drive business success. RotaMaster is looking for an enthusiastic and dependable Customer Support Specialist to join our team.
Job Description
What you’ll be doing:
- Engaging with new & existing customers across email, phone, & video, including webinars & virtual support sessions as needed.
- Taking ownership of customer issues from initial contact to resolution, keeping customers updated throughout, ensuring everything is documented clearly.
- Troubleshooting system issues, navigating unique ways of working, & collaborating with internal teams where needed to find the right solution.
- Building strong relationships with customers by being approachable, reliable, & genuinely helpful.
- Develop a deep level of expertise on RotaMaster’s capabilities & features, staying informed as the product & health & care industries evolve.
- Working closely with implementation, product, & technical teams to improve the overall customer experience.
- Contributing to customer how-to guides, internal documentation/testing, & support processes to help both customers & colleagues succeed.
- Investigating and replicating system issues before escalating bugs to Product and Development teams with clear and accurate information.
- Playing an active role in improving how we deliver support as a team.
You’ll thrive in this role if you:
- Are passionate about technology with a natural curiosity about how things work.
- Possess the drive & enthusiasm to keep learning & growing.
- Have a natural gift for building rapport & trust with customers & colleagues.
- Foster a genuine passion for engaging with customers every day, helping them succeed & showcasing the real value of our product.
Qualifications
What we’re looking for:
- At least 1 year of experience in a customer support, helpdesk or SAAS service-focused role.
- Exceptional written & verbal communication; confidence in phone interactions, clear writing, & ability to explain complex topics simply & concisely.
- Interest in learning new technologies & curious about systems & products work.
- Excellent time management & organisational abilities to balance a varied, fast-paced workload effectively.
- Ability to connect confidently with customers over video for webinars, virtual sessions, & one-on-one calls, as well as over the phone.
- Skilled at building trust & rapport with customers to maintain open communication & strong relationships.
- Enthusiasm for continuous learning & self-improvement to enhance skills & performance in the role.
- Confident in challenging existing ways of working & presenting innovative, fresh perspectives to help RotaMaster & our customers succeed.
Additional Information
What we offer:
- 37.5 Hours a week, hybrid working.
- 25 days holiday.
- Performance based bonus.
- Private Medical insurance.
- Life cover.
- Healthcare cash back scheme.
- Group Pension Plan.
About M3 EU: M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.
SaaS Support Specialist - Customer Success & Webinars in Leeds employer: M3 USA
RotaMaster is an exceptional employer that champions innovation and employee growth within the dynamic field of software development. With a strong focus on customer success, our supportive work culture fosters collaboration and continuous learning, offering hybrid working arrangements, generous holiday allowances, and comprehensive benefits including private medical insurance and performance-based bonuses. Join us in making a meaningful impact in the healthcare sector while developing your skills in a vibrant and forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land SaaS Support Specialist - Customer Success & Webinars in Leeds
✨Tip Number 1
Get to know RotaMaster inside out! Familiarise yourself with their products and services, so you can speak confidently about how you can help customers. This will show your genuine interest and make you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers via phone, email, and video, it's crucial to be clear and concise. Try role-playing with a friend or family member to get comfortable explaining complex topics simply.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories in interviews to demonstrate your ability to take ownership and find solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the RotaMaster team.
We think you need these skills to ace SaaS Support Specialist - Customer Success & Webinars in Leeds
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for technology and customer support shine through in your application. We want to see that you're genuinely excited about helping customers and learning new things!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer support or SaaS roles. We love seeing how your skills align with what we're looking for at RotaMaster.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clear communication, so make sure you explain your experiences and skills simply and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at M3 USA
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of RotaMaster’s products and services. Familiarise yourself with their features and how they benefit customers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Makes Perfect
Engage in mock interviews to practice your communication skills, especially for phone and video interactions. Focus on explaining complex topics simply and clearly, as this is crucial for a Customer Support Specialist. The more comfortable you are, the better you'll perform!
✨Show Your Enthusiasm
During the interview, let your passion for technology and customer success shine through. Share examples of how you've helped customers in the past and express your eagerness to learn and grow within the role. A positive attitude can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and improve customer experiences.
