At a Glance
- Tasks: Engage with customers via email, phone, and video to resolve issues and enhance their experience.
- Company: Join RotaMaster, a leader in software development focused on user experience and business success.
- Benefits: Enjoy hybrid working, 25 days holiday, performance bonuses, and private medical insurance.
- Other info: Opportunities for continuous learning and career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in healthcare innovation.
- Qualifications: 1 year in customer support, strong communication skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
About the Business Division: RotaMaster is at the forefront of software development, crafting high-quality applications. Our team is dedicated to pushing the boundaries of what's possible, creating solutions that enhance user experiences and drive business success. RotaMaster is looking for an enthusiastic and dependable Customer Support Specialist to join our team.
Job Description
What you’ll be doing:
- Engaging with new & existing customers across email, phone, & video, including webinars & virtual support sessions as needed.
- Taking ownership of customer issues from initial contact to resolution, keeping customers updated throughout, ensuring everything is documented clearly.
- Troubleshooting system issues, navigating unique ways of working, & collaborating with internal teams where needed to find the right solution.
- Building strong relationships with customers by being approachable, reliable, & genuinely helpful.
- Develop a deep level of expertise on RotaMaster’s capabilities & features, staying informed as the product & health & care industries evolve.
- Working closely with implementation, product, & technical teams to improve the overall customer experience.
- Contributing to customer how-to guides, internal documentation/testing, & support processes to help both customers & colleagues succeed.
- Investigating and replicating system issues before escalating bugs to Product and Development teams with clear and accurate information.
- Playing an active role in improving how we deliver support as a team.
You’ll thrive in this role if you:
- Are passionate about technology with a natural curiosity about how things work.
- Possess the drive & enthusiasm to keep learning & growing.
- Have a natural gift for building rapport & trust with customers & colleagues.
- Foster a genuine passion for engaging with customers every day, helping them succeed & showcasing the real value of our product.
Qualifications
What we’re looking for:
- At least 1 year of experience in a customer support, helpdesk or SAAS service-focused role.
- Exceptional written & verbal communication; confidence in phone interactions, clear writing, & ability to explain complex topics simply & concisely.
- Interest in learning new technologies & curious about systems & products work.
- Excellent time management & organisational abilities to balance a varied, fast-paced workload effectively.
- Ability to connect confidently with customers over video for webinars, virtual sessions, & one-on-one calls, as well as over the phone.
- Skilled at building trust & rapport with customers to maintain open communication & strong relationships.
- Enthusiasm for continuous learning & self-improvement to enhance skills & performance in the role.
- Confident in challenging existing ways of working & presenting innovative, fresh perspectives to help RotaMaster & our customers succeed.
Additional Information
What we offer:
- 37.5 Hours a week, hybrid working.
- 25 days holiday.
- Performance based bonus.
- Private Medical insurance.
- Life cover.
- Healthcare cash back scheme.
- Group Pension Plan.
About M3 EU: M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.
Customer Support Specialist in Leeds employer: M3 USA
RotaMaster is an exceptional employer that fosters a dynamic and innovative work culture, where every team member plays a vital role in enhancing user experiences through cutting-edge software solutions. With a strong emphasis on employee growth, we offer comprehensive benefits including hybrid working, generous holiday allowances, and performance-based bonuses, ensuring our Customer Support Specialists thrive both personally and professionally. Join us at M3 EU, where your contributions directly impact global healthcare advancements in a supportive and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Leeds
✨Tip Number 1
Get to know RotaMaster inside out! Familiarise yourself with their products and services so you can speak confidently about how you can help customers. This will show your enthusiasm and genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or in a video call, being clear and approachable is key. Try role-playing with a friend to get comfortable explaining complex topics simply.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve taken ownership of an issue and resolved it. This will demonstrate your ability to handle customer concerns effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Support Specialist in Leeds
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for technology and customer support shine through. We want to see that you’re genuinely excited about helping customers and solving their issues!
Be Clear and Concise:Make sure your written communication is straightforward and easy to understand. We appreciate applicants who can explain complex topics simply, so keep it clear and to the point!
Highlight Relevant Experience:Don’t forget to mention any previous experience in customer support or similar roles. We love seeing how your background aligns with what we do at RotaMaster, so make it stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at M3 USA
✨Know the Product Inside Out
Before your interview, make sure you dive deep into RotaMaster’s capabilities and features. Familiarise yourself with their software and how it enhances user experiences. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Support Specialist, clear communication is key. Practice explaining complex topics in simple terms. You might even want to prepare a few examples of how you've successfully communicated with customers in the past, whether over email or phone.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've taken ownership of customer issues and resolved them. Think about how you troubleshoot problems and collaborate with teams to find solutions. This will show your potential employer that you can handle challenges effectively.
✨Build Rapport During the Interview
Remember, building relationships is crucial in this role. Use the interview as an opportunity to connect with your interviewers. Be approachable, friendly, and genuinely interested in their work. This will reflect your ability to engage with customers and build trust.
