Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships with clients and ensure they maximise our software's potential.
- Company: Join RotaMaster, a leader in workforce management solutions for healthcare.
- Benefits: Enjoy flexible hours, 25 days annual leave, and a substantial benefits package.
- Why this job: Make a real impact in healthcare by enhancing user experiences with innovative software.
- Qualifications: Experience in Customer Success or Account Management and excellent communication skills.
- Other info: Dynamic work environment with opportunities for professional growth and national travel.
The predicted salary is between 30000 - 42000 ÂŁ per year.
RotaMaster, a subsidiary of M3 Inc., has been providing online workforce management tools to health & care organisations since 1999. RotaMaster is at the forefront of software development, crafting high‑quality applications. Our team is dedicated to pushing the boundaries of what’s possible, creating solutions that enhance user experiences and drive business success.
The Customer Success Specialist is primarily responsible for building and maintaining professional relationships, maximising revenue with clients throughout their time with RotaMaster. As a Customer Success Specialist at RotaMaster, it’ll be your responsibility to ensure that our customers are getting everything that they possibly can from our range of staff management software. You’ll help them understand the systems and be focused on helping our users adopt them into their everyday working lives. You’ll do that by drawing on your wealth of knowledge on the products to support and advise on the different options customers have when using our platforms. You’ll be an internal product expert, available to help our Support and New Business Sales teams when they need a bit of product knowledge.
Responsibilities
- Build and maintain strong relationships with new and existing clients, maintaining regular contact to determine satisfaction, understand challenges, provide value, assist with appropriate usage of product, and educate them on new features and better utilization of products and services.
- Negotiate renewal contracts with clients within budgeted range.
- Resolve client problems with company products, develop and enhance professional relationships, fostering increased client immersion with the products.
- Upsell additional modules and products when a need is identified, hitting monthly and quarterly sales goals.
- Promote increased usage of different facets of our products to increase ROI and likelihood of renewal.
- Perform monthly Health Checks on accounts to identify potential problems and get ahead of solutions.
- Maintain contracts and ensure billing is correct.
- Document communication with clients in our CRM System and collaborate with management to tackle existing and anticipated concerns.
- Exhibit professional attitude toward clients while being patient, courteous, personable, and quick thinking.
Qualifications
Essential
- A history of Customer Success/Account Management.
- Excellent communication and interpersonal skills with the ability to gain the trust of clients.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work‑related stress.
- Friendly, courteous, service‑oriented, professional, outgoing, and customer service oriented.
- Must be able to work independently and productively with minimum supervision.
- Identifies and resolves problems in a timely manner; gathers and analyzes information skilfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
- Communicates changes and progress; completes projects on time and budget.
- Team player with a "can do" attitude that can work in a fast‑paced environment.
- Ability to establish and maintain professional atmosphere for employees, clients and customers.
- Possesses self‑motivation and assertiveness to achieve goals and be successful.
- Excellent planning and organisational skills – with a clear appreciation of the importance of CRM.
Desirable
- Knowledge of Monday.com and HubSpot.
- An understanding of the NHS and UK healthcare structures.
- A history in Workforce/Staff Management.
Working Requirements
- Monday – Friday, flexible hours (37.5 hours per week).
- Flexible working arrangements depending on location.
- Some national travel will be required occasionally.
- 25 days annual leave plus substantial benefits package (including quarterly bonus).
Additional Information
M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.
Customer Success Specialist (9-month contract) in Leeds employer: M3 USA
Contact Detail:
M3 USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist (9-month contract) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at RotaMaster on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by knowing the product inside out. Dive into RotaMaster’s software and think about how you can help clients maximise their use of it. This shows we’re not just interested in the role, but genuinely care about the customers.
✨Tip Number 3
Practice our communication skills! Role-play common customer scenarios with a friend. This will help us articulate our thoughts clearly and show that we can handle client interactions smoothly.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and keen!
We think you need these skills to ace Customer Success Specialist (9-month contract) in Leeds
Some tips for your application 🫡
Show Your Customer Success Skills: Make sure to highlight your experience in Customer Success or Account Management. We want to see how you've built relationships and maximised client satisfaction in your previous roles.
Be Personable and Professional: Your communication style matters! Use a friendly tone in your application to reflect the personable attitude we value at RotaMaster. Show us that you can connect with clients and handle challenges with grace.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to the specific role of Customer Success Specialist. Mention relevant experiences and skills that align with our job description, especially around product knowledge and client engagement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at RotaMaster!
How to prepare for a job interview at M3 USA
✨Know Your Products Inside Out
As a Customer Success Specialist, you'll need to be an expert on RotaMaster's software. Make sure you understand the features and benefits of the products thoroughly. Prepare by reviewing product documentation and thinking about how you can help clients maximise their use of the software.
✨Build Rapport with Your Interviewers
Since this role is all about building relationships, show your interpersonal skills during the interview. Be friendly, courteous, and personable. Ask questions about the team and company culture to demonstrate your interest in fostering strong professional relationships.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific client situations. Think of examples from your past experience where you've successfully resolved issues or upsold products. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Problem-Solving Skills
The ability to identify and resolve problems is crucial in this role. Be ready to discuss times when you've tackled challenges effectively. Highlight your analytical skills and how you gather information to develop solutions, as this will resonate well with the interviewers.
