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- Tasks: Conduct market research and recruit participants for healthcare projects across Scandinavia.
- Company: Join M3, a global leader in innovative healthcare solutions.
- Benefits: Remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Fluency in Danish and English, plus strong communication and analytical skills.
- Other info: Be part of a supportive team with a focus on innovation and quality.
The predicted salary is between 30000 - 42000 £ per year.
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division: This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Essential Duties and Responsibilities:
- Project Recruitment
- Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed.
- Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects.
- Scheduling interviews.
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery.
- Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs.
- Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners.
- Ensure that outsource targets for allocated markets are achieved.
- Ensure that monthly registrations targets are met for Scandinavia region and any other QQFS assigned markets are fully executed.
- Execute the allocated panel building initiatives in Scandinavia region and any other QQFS assigned markets are fully executed.
- Call new registrants to confirm and update email addresses.
- Call users to reactivate their accounts.
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Work with the Project Management team to resolve project specific issues for members/respondents.
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution.
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System.
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels.
- Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes.
- Investigate fraud respondents and take action based on M3 data quality procedures.
- Complete the verification process for newly registered members.
- Complete link testing for online Market Research projects and overlays for qualitative online screeners.
Qualifications
- Fluency in Danish and English and ONE other language is preferred: (French, German, Finnish, Swedish, Norwegian, Dutch).
- Exhibit clear and effective communication both verbally and written with diverse audiences.
- Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities.
- Detail oriented with excellent analytical and investigative skills.
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Additional Information
Working hours: Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET) Monday - Friday. Please submit your CV in English.
Market Research Associate (Danish Speaking) - Remote in Altrincham employer: M3 USA
Contact Detail:
M3 USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Research Associate (Danish Speaking) - Remote in Altrincham
✨Tip Number 1
Networking is key! Reach out to professionals in the healthcare and market research sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Market Research Associate role. Highlight your Danish language skills and any relevant experience you have in market research.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining M3 and contributing to their innovative solutions.
We think you need these skills to ace Market Research Associate (Danish Speaking) - Remote in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Market Research Associate role. Highlight your experience in project recruitment and any relevant skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Language Skills: Since fluency in Danish and English is essential, don’t forget to showcase your language skills prominently. If you speak another language, mention that too! It’s a great way to stand out.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate direct communication, so make sure your points come across effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M3 USA
✨Know Your Market
Before the interview, dive deep into M3's role in the healthcare industry. Familiarise yourself with their services and recent projects, especially in the Nordics and Benelux regions. This will help you demonstrate your understanding of the market and how you can contribute.
✨Showcase Your Language Skills
As a Danish-speaking candidate, be prepared to discuss your fluency in both Danish and English. If you speak another language, mention it! Highlighting your multilingual abilities can set you apart and show your value in a global company like M3.
✨Prepare for Cold Calling Scenarios
Since the role involves cold calling to recruit respondents, practice your pitch. Think about how you would approach potential panelists and handle objections. Being confident and articulate during this part of the interview can really impress your interviewers.
✨Demonstrate Problem-Solving Skills
Be ready to discuss past experiences where you've had to troubleshoot or resolve issues. M3 values detail-oriented candidates with strong analytical skills, so share specific examples that showcase your ability to think critically and act decisively.