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- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues for our team.
- Company: Join M3 EU, a leader in healthcare innovation and digital solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your tech skills in a dynamic environment.
- Qualifications: Experience with Windows systems and strong problem-solving skills are essential.
- Other info: Be part of a passionate team dedicated to improving healthcare globally.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a skilled and proactive IT Support Engineer to join our small IT team. As the primary point of contact for IT queries and issues, you will provide hardware and software support to internal staff, manage user accounts and permissions, and help maintain business-critical systems.
Technical Support Responsibilities
- Act as the first point of contact for all IT support requests (email, chat, helpdesk, phone)
- Diagnose and troubleshoot hardware and software issues, escalating complex problems where appropriate and efficiently resolving technical problems
- Install, configure, and update applications on Windows and MacOS devices
- Provide clear guidance to users on software functionality and best practices
Hardware Management
- Support and troubleshoot Windows laptops and other end-user devices
- Perform hardware upgrades, repairs, and replacements
- Deploy new hardware to staff (if local to Milton Park office)
- Maintain an accurate inventory of IT hardware assets
User Account and Access Management
- Create, modify, and deactivate user accounts in Active Directory and Microsoft 365
- Manage user roles, permissions, and group memberships across multiple platforms
- Administer access to cloud-based solutions including Jira and other business applications
- Ensure timely offboarding and maintain security compliance standards
Systems and Infrastructure Support
- Working closely with the IT System Administrator to support business systems
- Maintain up-to-date technical documentation, configuration guides and knowledge base articles
Technologies Used
- Operating Systems & Infrastructure: Windows Server 2008-2016, Windows 11, MacOS, VMware
- Microsoft Cloud Services: Microsoft 365 / Office 365, Entra ID (Azure AD), Intune, SharePoint online
- Cloud & Infrastructure: AWS
- Business Applications: Jira, Confluence
- Security & Management: NinjaOne RMM, Harmony SASE, Webroot/Opentext AV
Qualifications
- Strong demonstrable experience supporting Windows-based systems in a business environment
- Proven experience upgrading, troubleshooting, and managing computer hardware
- Practical knowledge of user account management in Active Directory and Microsoft 365 environments
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently
- Ability to work independently, prioritise workload, and manage multiple tasks effectively
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users
- Highly organised with exceptional attention to detail
- Customer-focused approach with a commitment to delivering excellent service
Desirable Requirements
- Experience supporting MacOS devices in a mixed-platform environment
- Knowledge of network administration, including VPNs, firewalls, and network troubleshooting
- Experience providing formal 1st and 2nd line IT support in a helpdesk or service desk environment
- Familiarity with cloud-based platforms such as Jira, Confluence, or similar business applications
- Experience with IT service management (ITSM) tools and remote management software
- Relevant IT qualifications (e.g., CompTIA A+, Microsoft certifications, ITIL Foundation)
- Understanding of information security principles and data protection requirements
About the Business Division
This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors' own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers.
About M3 EU
M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.
IT Support Engineer in Abingdon employer: M3 USA
Contact Detail:
M3 USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. Be ready to explain your thought process clearly, as communication is key in this role.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or a GitHub account, make sure to share it. Demonstrating your technical abilities can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Tailor your application to highlight your experience with Windows, MacOS, and user management to catch our eye.
We think you need these skills to ace IT Support Engineer in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and MacOS systems, as well as any relevant IT qualifications. We want to see how your skills match up with what we're looking for in an IT Support Engineer!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. Explain why you're a great fit for our team and how you can contribute to our mission at Doctors.net.uk. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M3 USA
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and MacOS systems, as well as the specific software mentioned in the job description. Be ready to discuss your experience with troubleshooting and managing hardware, as this will show that you're proactive and capable.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, which will help you clearly convey your thought process and problem-solving abilities.
✨Familiarise Yourself with User Management
Since user account management is a key part of the role, make sure you understand how to create, modify, and deactivate accounts in Active Directory and Microsoft 365. Being able to explain these processes will demonstrate your readiness for the position.
✨Show Your Customer-Focused Approach
This role requires excellent communication skills, especially when explaining technical concepts to non-technical users. Think of examples where you've provided exceptional service or support, and be prepared to discuss how you ensure users feel valued and understood.