Account Manager in London

Location: London

Contract: Permanent, 40 hours Mon-Fri

Salary: Up to £60k

About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career. Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era. Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!

Position

The role

In this role, you’ll retain and grow M247 customer accounts to exceed targets whilst always delivering unparalleled customer experience. In this key position, you’ll play a pivotal role in driving the ongoing growth and success of our business. As the ideal candidate, you’ll be accustomed to creating sales opportunities with existing accounts within the telecoms and/or IT sectors, whilst collaborating with the wider team to exceed targets. As part of an ambitious and expanding business, this is an ideal opportunity for a highly motivated Junior Account Manager to take the next step in their career.

What you’ll do:

• Manage and grow a volume of accounts to exceed sales and retention targets, across a group of large customers and self-identified high potential incubator accounts.
• Onboard new customers onto the My247 Partner Program, ensuring your understanding of customer needs and their future plans for technology.
• Assess the risks, threats and opportunities associated with these plans, whilst positioning M247 as their partner of choice for all relevant buying decisions.
• Follow internal processes for forecasting, orders, pre-sales, updates and developing account plans, whilst updating Salesforce and the organization on what will be required to grow and retain the customer.
• Champion your customer’s perspective and position internally, whilst establishing clear contact plans to ensure that M247 has appropriate relationships with technical, business management, influencers and decision-makers.
• Work with internal departments to ensure booking numbers are successfully converted into billable revenue and the customer journey is fulfilled.

Requirements

Key Personal Skills:

• You’ll manage and grow a volume of accounts both direct and channel to exceed sales and retention targets, across a group of large customers and self-identified high potential incubator accounts.
• Proactively qualify and close new business opportunities within your target set of accounts.
• You’ll onboard new partners onto the My247 Partner Program, ensuring your understanding of customer needs and their future plans for technology.
• You’ll assess the risks, threats and opportunities associated with these plans, whilst positioning M247 as their provider of choice for all relevant buying decisions.
• You’ll follow internal processes for forecasting, orders, pre-sales, updates and developing account plans, whilst updating Salesforce and the organization on what will be required to grow and retain the customer.
• Maintain clear business understanding of your customers business needs and how M247 fits in with them.
• Building and maintaining strategic account plans for focus accounts.
• You’ll champion your customer’s perspective and position internally, whilst establishing clear contact plans to ensure that M247 has appropriate relationships with technical, business management, influencers and decision-makers.
• Work with internal departments to ensure booking numbers are successfully converted into billable revenue and the customer journey is fulfilled.

Key Skills:

• Business Development experience within high performing teams.
• Dedication to delivering an exceptional customer experience.
• Delivering profitable, long term business opportunities through effective account planning.
• Exceptional ability to identify sale opportunities, qualify sales leads and exceed targets.
• Expert levels of researching, networking and relationship building.
• Excellent interpersonal, communication and presentation skills.
• Industry awareness, with the ability to identify market trends, threats and opportunities.
• Must be willing to travel to external meetings with clients.
• Delivery within SaaS, telecoms and/or IT industry.

Your package and perks

At M247, we go beyond the pay check to bring you a package of perks that truly enrich your journey:

• Time to Unwind: Enjoy 25 days holiday + bank holidays, with the option to top up through our holiday purchasing scheme.
• Wellness First: Our Healthcare Cash Plan and PERKS program make sure your well-being is a priority.
• Assured Care: Company Life Assurance offers security and peace of mind for you and your loved ones.
• Plan Ahead: Our Company Pension Scheme lays the foundation for a strong financial future.
• Learning Path: We support your professional growth by helping you attain relevant qualifications.
• Family Matters: Enhanced Parental Leave ensures you never miss those important family moments.
• Support System: The Employee Assistance Programme is here whenever you need a helping hand.
• Ignite Your Potential: Our dynamic environment fuels growth and innovation.