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- Tasks: Monitor network functions and resolve customer issues in a dynamic team environment.
- Company: Join M247, a leading provider of managed connectivity solutions.
- Benefits: Enjoy flexible working hours, training opportunities, and a vibrant workplace culture.
- Why this job: Be part of a crucial team that ensures seamless connectivity for high-end clients.
- Qualifications: No prior experience required; just a passion for technology and problem-solving.
- Other info: 24/7 monitoring role with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
1st Line NOC Engineers perform an integral role within our Network Operations Centre. The role involves monitoring M247’s core network functions, key applications, and end customer devices. 1st Line NOC engineers are responsible for their own case queue, outbound customer calls following alerts and major incident coordination/resolution. You will provide specialist support to M247 customers across a portfolio of high-end managed connectivity, which includes:
- ADSL / FTTC
- SoGEA / FTTP
- Ethernet Services
- Fortinet Security Solutions
- Radio access solutions
- Enterprise Wireless Solutions
- Cisco Viptela SD WAN
- MPLS VPN
Responsibilities of the L1 NOC Engineer role include:
- Participate in the rota schedule.
- Working as part of a team to deliver internal and customer SLAs.
- Ensuring 24/7 monitoring coverage for all customer network solutions as well as M247 core network platforms.
- Pro-actively undertake fault trend analysis in relation to our in-life services to ensure they remain fit for purpose and adequately meet the client’s needs.
- Monitoring of internal infrastructure and platforms, including power, temperature, and utilisation.
- In the event of a major incident, liaise with all relevant departments, ensure affected customers and key stakeholders are kept updated, and undertake emergency fault diagnostics to resolution.
- Proactively monitor the connectivity solutions to ensure events are captured and resolved prior to them becoming an incident.
- Assisting customers with difficult fault related problems and suggesting immediate action to limit damage and to provide restoration of services.
Contact Detail:
M247 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Line 1 NOC Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as ADSL, FTTC, and Cisco Viptela. Having a solid understanding of these systems will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially for handling customer calls. As a Line NOC Engineer, you'll need to explain technical issues clearly and calmly to customers who may not be tech-savvy.
✨Tip Number 3
Get comfortable with monitoring tools and fault diagnostic techniques. Being able to discuss your experience or knowledge in these areas can set you apart from other candidates.
✨Tip Number 4
Show your ability to work in a team and handle pressure. Prepare examples from your past experiences where you've successfully collaborated with others or resolved incidents under tight deadlines.
We think you need these skills to ace Line 1 NOC Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 1st Line NOC Engineer. Familiarise yourself with the technologies mentioned in the job description, such as ADSL, FTTC, and Cisco Viptela SD WAN.
Tailor Your CV: Highlight relevant experience in network operations or customer support roles. Emphasise any technical skills related to the services mentioned, like Fortinet Security Solutions or MPLS VPN, to show you’re a good fit for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities outlined, particularly in monitoring and fault resolution.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in network operations.
How to prepare for a job interview at M247 Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a 1st Line NOC Engineer. Familiarise yourself with key terms like ADSL, FTTC, and MPLS VPN, as well as the importance of monitoring network functions and customer devices.
✨Showcase Problem-Solving Skills
Be prepared to discuss how you've handled difficult fault-related problems in the past. Highlight your ability to think on your feet and suggest immediate actions to limit damage and restore services.
✨Demonstrate Teamwork
Since this role involves working as part of a team, be ready to share examples of how you've collaborated with others in previous positions. Emphasise your commitment to delivering internal and customer SLAs.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's network operations and how they handle major incidents. This shows your genuine interest in the role and helps you understand their processes better.
