Field and Planning Adminstrator

The role:

The Field Engineering Planner will be responsible for coordinating and assigning tasks to a team of field engineers who handle the installation, repair, and decommissioning of customer services, with a primary focus on radio connections. The role involves creating efficient schedules, ensuring resource availability, and collaborating with internal teams to guarantee high-quality service delivery. The ideal candidate is detail-oriented, highly organised, and experienced in resource planning and field operations within the telecommunications industry.

Key Responsibilities:

Task Allocation and Scheduling:

• Plan, prioritise, and allocate daily tasks for a team of field engineers to ensure timely installation, repair, and decommissioning of services.
• Develop and maintain efficient work schedules that optimise engineer productivity and minimise downtime.
• Monitor project progress and adjust schedules as needed to address any delays or issues.

Resource Coordination:

• Ensure that all necessary tools, equipment, and materials are available for field engineers to complete their tasks effectively.
• Coordinate with theWarehouse team to manage stock levels for installation and repair materials.
• Maintain up-to-date records of resources and communicate any requirements or shortages to management.

Customer Service and Communication:

• Collaborate closely with the customer service and project management teams to ensure alignment on installation and service timelines.
• Provide timely updates on service delivery to relevant internal stakeholders and escalate issues when necessary.
• Address customer inquiries related to service schedules and field operations when needed, ensuring clear and professional communication.

Data and Performance Tracking:

• Track and report on field engineering KPIs, including completion rates, time-to-resolution, and task turnaround.
• Analyse data to identify trends or potential areas for efficiency improvements in scheduling and resource allocation.
• Provide regular performance reports to the Field Engineering Manager, including insights and recommendations.

Continuous Improvement:

• Identify opportunities to improve scheduling, task allocation, and field service processes, focusing on enhancing service delivery and team efficiency.
• Implement best practices and process improvements to optimise field engineering operations.
• Stay updated with industry trends in telecommunications field operations and incorporate new approaches where relevant.

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