Collections Management Officer in Reading

Job DescriptionA fantastic opportunity has arisen for an experienced Collections Officer within a global leading provider of financial services in Berkshire.The successful candidate will be responsible for managing delinquent customer accounts, ensuring timely recovery of overdue payments, and maintaining compliance within regulatory standards.Key ResponsibilitiesProactively manage late-paying customers through telephone and written communicationNegotiate repayment arrangements and forbearance solutions where appropriateOperate within Consumer Credit Act (CCA) and FCA guidelinesEnsure all actions adhere to internal policies and regulatory requirementsHandle sensitive conversations with empathy, balancing customer needs and business objectivesProvide clear explanations of terms and consequences of non-paymentMaintain accurate records of all interactions and agreementsPrepare reports on collections performance and escalate high-risk casesWork closely with Recoveries, Risk, and Client Services teams to resolve complex casesKey requirementsStrong communication and negotiation skillsAbility to build and maintain strong relationships and communicate with key interfacesAnalytical skillsClient focusNegotiation and decision makingKnowledge of asset finance products and collections processes.Familiarity with regulatory frameworks (CCA, FCA)Ability to manage high-volume workloads under pressureProficiency in MS Office and collections systemsTechnical knowledgeRegulatory Knowledge as applicable to roleUnderstanding of lease and asset financeKnowledge of Consumer Credit Act and other regulatory requirementsAML /KYC requirementsTo act with integrity at all times and embrace the philosophy of treating our customers fairlyIn return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.