At a Glance
- Tasks: Manage delinquent accounts and negotiate repayment solutions with empathy.
- Company: Global leader in financial services based in Berkshire.
- Benefits: Competitive salary, bonus, and a range of additional perks.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference by helping customers while achieving your career goals.
- Qualifications: Strong communication, negotiation skills, and knowledge of regulatory frameworks.
The predicted salary is between 30000 - 40000 £ per year.
A fantastic opportunity has arisen for an experienced Collections Officer within a global leading provider of financial services in Berkshire. The successful candidate will be responsible for managing delinquent customer accounts, ensuring timely recovery of overdue payments, and maintaining compliance within regulatory standards.
Key Responsibilities
- Proactively manage late-paying customers through telephone and written communication
- Negotiate repayment arrangements and forbearance solutions where appropriate
- Operate within Consumer Credit Act (CCA) and FCA guidelines
- Ensure all actions adhere to internal policies and regulatory requirements
- Handle sensitive conversations with empathy, balancing customer needs and business objectives
- Provide clear explanations of terms and consequences of non-payment
- Maintain accurate records of all interactions and agreements
- Prepare reports on collections performance and escalate high-risk cases
- Work closely with Recoveries, Risk, and Client Services teams to resolve complex cases
Key Requirements
- Strong communication and negotiation skills
- Ability to build and maintain strong relationships and communicate with key interfaces
- Analytical skills
- Client focus
- Negotiation and decision making
- Knowledge of asset finance products and collections processes
- Familiarity with regulatory frameworks (CCA, FCA)
- Ability to manage high-volume workloads under pressure
- Proficiency in MS Office and collections systems
- Technical knowledge
- Regulatory Knowledge as applicable to role
- Understanding of lease and asset finance
- Knowledge of Consumer Credit Act and other regulatory requirements
- AML /KYC requirements
- To act with integrity at all times and embrace the philosophy of treating our customers fairly
In return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.
Collections Officer in Reading employer: M2 Professional Recruitment Services Ltd
Join a dynamic and supportive team as a Collections Officer in Berkshire, where we prioritise employee growth and development within a thriving global financial services environment. Our inclusive work culture fosters collaboration and innovation, offering competitive salaries, bonuses, and a comprehensive benefits package that ensures our employees feel valued and motivated. With a strong commitment to compliance and customer care, you will have the opportunity to make a meaningful impact while advancing your career in a reputable organisation.
Contact Details:
M2 Professional Recruitment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer in Reading
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like M2 Professional Recruitment Services Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Officer in Reading
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to M2 Professional Recruitment Services Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on M2 Professional Recruitment Services Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at M2 Professional Recruitment Services Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with M2 Professional Recruitment Services Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at M2 Professional Recruitment Services Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former M2 Professional Recruitment Services Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
