At a Glance
- Tasks: Manage client portfolios and ensure top-notch customer service.
- Company: Leading independent provider of commercial finance.
- Benefits: Competitive salary, bonus, and additional perks.
- Other info: Opportunity for growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in client satisfaction.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 35000 - 45000 £ per year.
A fantastic opportunity has arisen for an experienced Client Service Manager within a leading independent provider of commercial finance. The successful candidate will be responsible for the management of a portfolio of clients, ensuring exceptional customer service, whilst effectively identifying and managing risk to prevent loss of income.
Key Responsibilities:
- Manage a designated portfolio of clients.
- Maintain a full working knowledge of all clients.
- Ensure excellent levels of service are delivered so client satisfaction levels remain high.
- Ensure no client terminates on the grounds of poor service.
- Minimise third party complaints.
- Be the client's first point of contact for any payment requests, queries and ledger updates.
- Monitor and process client payments through the operating system within your agreed personal mandate level.
- Supply cover for the Credit Control team during staff absences.
Key Requirements:
- Excellent attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to build and maintain strong working relationships, both internally and externally.
- Microsoft Office (Outlook, Word, Excel).
- Administration, planning and organising skills with good time management.
- Prior experience in invoice finance would be beneficial, but is not essential.
In return, the successful candidate will be rewarded with a competitive basic salary, plus bonus and a range of additional benefits.
Client Service Manager in Essex employer: M2 Professional Recruitment Services Ltd
As a leading independent provider of commercial finance, we pride ourselves on fostering a supportive and dynamic work environment where our Client Service Managers can thrive. Our commitment to exceptional customer service is matched by our dedication to employee growth, offering comprehensive training and development opportunities that empower our team to excel in their roles. Located in a vibrant area, we provide a competitive salary, bonus structure, and a range of benefits that ensure our employees feel valued and motivated.
Contact Details:
M2 Professional Recruitment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry and let them know you're on the lookout for a Client Service Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can enhance client satisfaction. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for clients, being articulate and confident is key. Try mock interviews with friends or family to get comfortable with your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Client Service Manager in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Service Manager role. Highlight your experience in managing client portfolios and delivering exceptional customer service. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear and concise, and don’t forget to show your personality – we love a bit of flair!
Highlight Relevant Experience:If you've got experience in invoice finance or similar fields, make sure to mention it! Even if it's not essential, it can give you an edge. We’re keen on seeing how your background aligns with our needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at M2 Professional Recruitment Services Ltd
✨Know Your Clients
Before the interview, take some time to research the company and its client portfolio. Understanding their key clients and the services they offer will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Service Manager, excellent communication is crucial. Prepare examples of how you've effectively communicated with clients in the past, whether through resolving issues or providing updates. Practising these scenarios can help you articulate your experience clearly.
✨Demonstrate Attention to Detail
Since attention to detail is a key requirement, be ready to discuss specific instances where your meticulousness has made a difference. Bring along any relevant documents or reports that showcase your ability to manage details effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle client complaints. Think of potential scenarios you might face in the role and how you would address them. This will show your proactive approach and readiness to tackle challenges head-on.
