At a Glance
- Tasks: Manage client portfolios and ensure top-notch customer service.
- Company: Leading independent provider of commercial finance.
- Benefits: Competitive salary, bonus, and additional perks.
- Other info: Opportunity for growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in client satisfaction.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 35000 - 45000 £ per year.
A fantastic opportunity has arisen for an experienced Client Service Manager within a leading independent provider of commercial finance. The successful candidate will be responsible for the management of a portfolio of clients, ensuring exceptional customer service, whilst effectively identifying and managing risk to prevent loss of income.
Key Responsibilities:
- Manage a designated portfolio of clients.
- Maintain a full working knowledge of all clients.
- Ensure excellent levels of service are delivered so client satisfaction levels remain high.
- Ensure no client terminates on the grounds of poor service.
- Minimise third party complaints.
- Be the client's first point of contact for any payment requests, queries and ledger updates.
- Monitor and process client payments through the operating system within your agreed personal mandate level.
- Supply cover for the Credit Control team during staff absences.
Key Requirements:
- Excellent attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to build and maintain strong working relationships, both internally and externally.
- Microsoft Office (Outlook, Word, Excel).
- Administration, planning and organising skills with good time management.
- Prior experience in invoice finance would be beneficial, but is not essential.
In return, the successful candidate will be rewarded with a competitive basic salary, plus bonus and a range of additional benefits.
Client Service Manager employer: M2 Professional Recruitment Services Ltd
As a leading independent provider of commercial finance, we pride ourselves on fostering a supportive and dynamic work environment where our Client Service Managers can thrive. Our commitment to exceptional customer service is matched by our dedication to employee growth, offering comprehensive training and development opportunities that empower our team to excel in their roles. Located in a vibrant area, we provide a competitive salary, bonus structure, and a range of benefits that ensure our employees feel valued and motivated.
Contact Details:
M2 Professional Recruitment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry and let them know you're on the lookout for a Client Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. Be ready to discuss how you can ensure exceptional customer service and manage risks effectively, just like they need.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, they want someone who can build strong relationships, so let your personality shine through.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re serious about joining the team and makes it easier for us to find your application.
We think you need these skills to ace Client Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Service Manager role. Highlight your experience in managing client portfolios and delivering exceptional customer service. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear and concise, and don’t forget to show your personality – we love a bit of flair!
Highlight Relevant Experience:If you've got experience in invoice finance or similar fields, make sure to mention it! Even if it's not essential, it can give you an edge. We’re keen on seeing how your background aligns with our needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Let’s get started on this journey together!
How to prepare for a job interview at M2 Professional Recruitment Services Ltd
✨Know Your Clients
Before the interview, take some time to research the company and its client portfolio. Understanding their key clients and the services they offer will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Service Manager, communication is key. Prepare examples of how you've effectively communicated with clients in the past. Think about times when you resolved issues or built strong relationships, and be ready to share those stories.
✨Demonstrate Attention to Detail
Since attention to detail is crucial for this role, consider bringing along a few examples of your work that highlight your meticulousness. Whether it's a report or a project plan, showing that you can manage details effectively will impress your interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific client situations or complaints. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high service levels even under pressure.
