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- Tasks: Join us as a Prepress/Artworker, driving customer engagement and feedback.
- Company: Be part of a revolutionary start-up transforming the print industry with innovative tech.
- Benefits: Enjoy a vibrant office in Manchester, flexible working options, and a fun environment with coffee and beer.
- Why this job: Shape your role, influence the tech, and be the face of a game-changing business.
- Qualifications: Hands-on Prepress or Artworking experience is essential; a passion for client services is a plus.
- Other info: No CV needed to apply; just bring your enthusiasm and let's chat!
The predicted salary is between 30000 - 42000 £ per year.
This is a pretty unique role, all the excitement of a start-up who already have the monopoly of the market as nobody does what this business does!
People think that print is dead or will be with tech becoming more and more involved. What though, if that tech didn’t threaten its existence but elevated, streamlined, and improved the industry? This is where we are with this one.
Revolutionary to the industry and the process of uploading artwork, this tech software is already being used by over 500 customers and they are now in need of a CSR or Client Services Representative to drive value, gain feedback (imperative in R&D phase) and work internally to evolve the tech to ensure it’s the best version it can be, driving value and delivering for its customers. We need you to have hands-on Prepress or Artworking experience. It would be ideal you’d like to use that experience to move into a different vertical.
As a CSR, you’ll be actioning warm inbound leads, scheduling and conducting demos to showcase the system and when not on that, you’ll be driving value into the customer base by speaking with customers, obtaining feedback, and discussing other features they may or may not use/be aware of.
You’ll ultimately be the face of the business, the first and last point of contact for customers, prospects and anybody that is interacting with the business. You’ll need to love that aspect and have the ability to build rapport instantly.
There’s a huge advantage if you are coming into this with knowledge and experience from the print industry. Even better if you’ve worked in a studio and now turned into a Client Services professional (or want to). The empathy and understanding of your customers’ market will be second to none and will instantly add value.
You’ll be joining a small but well-connected team. You’ll be the 5th person in the business. The role really does need you to be in and amongst the action, finger on the pulse and close to the throws of the business and its customers. So working in an office needs to be ok. There will be some flexibility once you are up and running but you’ll certainly be in the office more than not. What an office it is though, City Centre Manchester, Co-working, coffee on tap (until 3pm and then that’s switched to beer) inclusive and decent environment to be in.
You’ll be coming into this as the first person in this role. You make it what you want it to be. This is why we need you to know what you are doing. Set the bar, work out the process and off we go. It’s exciting because this is just the start of the journey, we will soon be hiring a sales person into the business which will continue your development and feed you even more customers and accounts to nurture.
If this sounds interesting, get in touch. Don’t worry about not having a CV ready or anything like that, all these things start with a conversation.
Prepress/Artworker employer: M TWO Search Ltd
Contact Detail:
M TWO Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prepress/Artworker
✨Tip Number 1
Familiarise yourself with the latest trends in the print industry. Understanding how technology is reshaping the sector will help you engage with potential customers and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills, especially in building rapport. Since you'll be the face of the business, being able to connect with customers quickly will be crucial for success in this role.
✨Tip Number 3
Network within the print industry and related fields. Attend events or join online forums to meet professionals who can provide insights and possibly refer you to opportunities at companies like ours.
✨Tip Number 4
Be prepared to discuss how your previous Prepress or Artworking experience can translate into a Client Services role. Think about specific examples where you've added value to customers in the past.
We think you need these skills to ace Prepress/Artworker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Prepress/Artworker and how your experience aligns with the requirements. Highlight your hands-on Prepress or Artworking experience in your application.
Craft a Tailored Cover Letter: Write a cover letter that showcases your passion for the print industry and your desire to transition into a Client Services role. Mention specific experiences that demonstrate your ability to build rapport with customers and drive value.
Showcase Relevant Experience: In your CV, emphasise any relevant experience from the print industry or client services. Include specific examples of how you've contributed to customer satisfaction or improved processes in previous roles.
Express Enthusiasm for the Company: Convey your excitement about joining a start-up that is revolutionising the print industry. Mention why you are drawn to their innovative approach and how you can contribute to their growth and success.
How to prepare for a job interview at M TWO Search Ltd
✨Showcase Your Prepress Experience
Make sure to highlight your hands-on experience in prepress or artworking during the interview. Discuss specific projects you've worked on and how they relate to the role, as this will demonstrate your understanding of the industry and its processes.
✨Demonstrate Your Customer Service Skills
Since you'll be the face of the business, it's crucial to show that you can build rapport with customers quickly. Prepare examples of how you've successfully interacted with clients in the past, focusing on your ability to listen, empathise, and provide solutions.
✨Emphasise Your Adaptability
This role is unique and evolving, so it's important to convey your willingness to adapt and grow with the company. Share experiences where you've had to learn new skills or adjust to changes in a fast-paced environment, showcasing your flexibility.
✨Be Ready to Discuss Feedback Processes
As obtaining customer feedback is imperative for the R&D phase, be prepared to discuss how you would approach gathering and implementing feedback. Think about strategies you've used in the past to ensure customer voices are heard and valued.
